Description

Our warehouse operations provide world class service by making sure that products are properly received, selected, and delivered in a manner that exceeds our customers’ expectations. The Supervisor, Operations – Cross Dock oversees the daily activities of a group of employees. They assist management with the development of the team and supervise processes, meeting and exceeding team member and customer expectations.

Pay & Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k 4% Company Match
• Vacation, Sick Pay Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

The starting pay for this position is expected to be $33.00 to $36.00 per hour. Exact compensation is based on skills, experience, education, and location.

This position is located in Milpitas, CA and the required shift is 2:00pm - 10:30pm.

Cross Dock Supervisor Job Duties

• Takes ownership of customer standard operating procedure (SOP) and ensures execution.
• Monitors service failures through the Salesforce Incident Management tool and formulates or contributes corrective actions as applicable.
• Provides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations.
• Supports, leads, and helps to influence positive change so that the Company's key objectives and business goals are met in an ever-changing marketplace.
• Ensures compliance with wage and hour laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks.
• Continuously monitors workload allocation and quality of work.
• Works with the department manager to document observations on team member’s contributions, utilizing journals and impressions as applicable.
• Contributes to team members annual performance evaluations.
• Oversees the team’s safety practices, takes immediate control of accident/near miss situations, mitigating risk and collecting evidence. 
• Conducts safety investigations, and drafts incident reports for management overview.
• Keeps current and up to date with industry changes in the warehousing field
• Supervises inventory, shipping, and receiving processes directly
• Utilizes their operational knowledge and experience to apply a course of action based on preset options documented in the scope of work/work instructions.
• Confirms and monitors all safety and security measures, including TSA, OSHA and hazmat rules.
• Performs additional duties as assigned.

Requirements

• Proficient use of computer systems and applications (e.g. MS Office, WMS) as trained/required.
• Able to deliver quality results consistently and on schedule. Self-motivated and follows through on team initiatives with management support.
• Demonstrates outstanding customer service by proactively addressing customers’ expectations. Skillfully handles difficult customer service issues with patience and determines when to escalate them to management.
• Fosters relationships, resolves conflicts, and sets a positive example for others.
• Demonstrates excellent communication, utilizing verbal, written, active listening and influencing skills. Asks appropriate questions and provides constructive feedback.
• Incorporates a continuous improvement approach; adept at finding the root cause and drafting corrective solutions. Capable of exercising sound judgment.
• Uses excellent time management skills to implement identified priorities, manage resources effectively, and oversee team productivity.
• Experience with contributing to performance reviews, identifies opportunities for growth, and recognizes excellent performance.
• Leads by example, fostering positive team culture. Identifies situations that require managerial support and partners with leadership to deliver feedback.
• Experience overseeing the allocation of resources which meet budget expectations.

Education and Experience

• High school diploma and minimum 2 year of experience in a lead or supervisory capacity in logistics.
• Progressive work experience with leadership experience required.

Physical Requirements

The usual and customary methods of performing the job’s essential functions require the following physical demands: carrying, pushing, pulling, stooping, bending, crouching, significant finger dexterity, and some climbing. Must be able to lift, carry, and move up to 35 pounds. The job is performed in a warehouse setting with temperature variations and requires the use of safety shoes and high visibility clothing.

About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint. 

Watchpoint Logistics, Inc. is an equal opportunity employer.

Visit us at https://www.watchpointlogistics.com