We engineer barcode solutions that provide straightforward, error-free tracking methods that make doing business easier - for everyone.

Tag It. Scan It. Track It. With Wasp Barcode Technologies.

Products include: Inventory Control, Asset Management, Barcode Software, Time and Attendance, Package Tracking, Point of Sale, Barcode Starter Kits, Barcode scanners and printers, mobile computers, Labels and Supplies and Accessories.

We are hiring a TECHNICAL SUPPORT Representative to join our team and to help our clients with technical questions.

This is a great position for someone who enjoys problem solving, learning, working in a small team and communicating with customers.

You will have the opportunity to learn new software and technologies as our products are always evolving. A successful candidate is a positive person, a quick learner, and highly motivated to solve problems.

In this position you will:

· Work closely with clients to provide both technical guidance and creative solutions to challenges while helping them integrate our platform into their system.

· Apply your technical expertise to quickly resolve both simple and complex problems.

· Troubleshoot technical problems with customers by phone and via e-mail.

· Assist the team with crafting responses to questions on our new knowledgebase platform.

· May create FAQs or other documentation for problem solving.

· Collaborate with the team to resolve product issues.

· Maintain excellent customer communication and follow up throughout the troubleshooting process.

· Provide detailed documentation of reported product issues and resolutions.

· Deliver constructive product feedback as it is received from customers and

· Suggest ways in which Wasp can improve the overall customer experience

Skills/Knowledge:

· Excellent PC skills including, but not limited to: Word, Excel, Email Software, and internet technologies.

· At least 2 years of demonstrated aptitude for troubleshooting and diagnosing technical problems.

· Ideal candidate will have software and hardware product Technical Support experience instead of IT help desk tech support.

· Must be customer-oriented and provide exceptional customer service to clients.

· Outstanding verbal and written communication skills.

· Strong attention to detail, time management, and organizational ability.

· Able to work independently within defined processes and procedures.

Commitment to Diversity and Inclusion

Informatics Holdings, Inc. dba Wasp Barcode Technologies is committed to ensuring an inclusive work environment where all individuals can thrive. We seek to attract, develop and retain diverse talent who reflect the customers we serve, and we strongly encourage all qualified candidates to apply.

Equal Opportunity Employer

Informatics Holdings, Inc. dba Wasp Barcode Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Informatics Holdings, Inc. dba Wasp Barcode Technologies

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Holiday pay
• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Do you live a reasonably commutable distance to zip code 75074?
• Are you able to work in the USA without requiring visa sponsorship now or in the future?
• How many years of product technical support do you have (not IT support)?
• Are you available to work Monday through Friday from 9:00 a.m. until 6:00 p.m. on the office?

Work Location: In person