IT Support Tech II - Full Time

POSITION SUMMARY:

• Responsible for the installation, support and repair of computers, software, PC-related peripheral devices. 
• Completes maintenance of Help Desk issues. 
• Acts as liaison with our partners to resolve IT issues.
• Responds to users in a timely and professional manner.
• Completes problem reporting and tracking, data base establishment and maintenance as well as status reporting.
• Basic project management.
• Intermediate Network and Server support.
• User training.
• Technology research and implementation.

POSITION REQUIREMENTS:

Minimum Education Required:

• High school diploma or equivalent required.

Minimum Education Preferred:

• Associate or above preferred.

Minimum Work Experience Required:

• Intermediate knowledge of PC’s and technical software.
• PC repair and building. 
• Proficient in Microsoft Office applications or Google Business suite.
• Ability to assist and diagnose user application or system problems and escalation of issues to appropriate support staff or vendors, as needed.
• IT ticketing systems. 
• Documentation and work instructions.

Minimum Work Experience Preferred:

• Previous experience in Information Systems or related field; EPIC EMR experience preferred.
• Hospital or other healthcare environment experience preferred.

POSITION ESSENTIAL FUNCTIONS:

• Provides a central resource for all issues and projects; determines the best course of action for resolution.
• Receives and logs calls from various system users; alerting staff of outstanding issues.
• Assists with system security and provides technical support as needed.
• Performs scheduled and non-scheduled operational functions required.
• Acts as liaison between CVMC and Barton and Renown on IT issues.
• Provide excellent customer support.
• Availability for on-call schedule rotation.

BENEFITS:

• NO STATE INCOME TAX
• Hometown Health Medical, EyeMed Vision, Guardian Dental, Vanguard 401(k) with match and Flexible Spending Account.
• Employer paid Care Flight Membership for your household (A Division of REMSA).
• Employer Paid Basic Life and AD&D insurance.
• Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
• Earned Time Off, Sick Leave and Paid Holidays.
• Nevada 529 College Fund.
• Unum Employee Assistance Program.
• Employer paid Credit monitoring and Identity Theft Program through CyberScout.
• Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions).
• and More...

CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE

"BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022 & 2024!

WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!