We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for assisting customers. This position offers an opportunity to work in a dynamic and supportive environment. Healthcare experience preferred.

Under general supervision, is responsible for the timely processing of all new patient accounts. To coordinate scheduling of services for assigned sales representative, maintenance of patient files, and the production of all delivery paperwork.

HAS SUCH DUTIES AS:

1) Is responsible for accurately loading all patient information into working system, generating all delivery paperwork for sales, rental & service orders, provide a high level of customer service to patients, referral & pay sources.

2.) Is responsible for maintaining a strong working knowledge of products & services, funding sources and company policies & procedures. Develop and maintain a strong understanding of specific requirements of contracted providers.

3.) Is responsible for maintaining patient files as specified in company policy, and other tasks as required.

Additional Duties:

- Respond to customer inquiries via phone, email, and in-person
- Provide information about products and services
- Assist customers with orders, billing, and account inquiries
- Maintain customer records and update information in the database
- Resolve customer complaints in a professional manner
- Collaborate with other team members to ensure customer satisfaction

Skills:

- Excellent customer service skills
- Strong communication abilities in English and Spanish (Bilingual) preferred
- Proficiency in data entry and maintaining accurate records
- Knowledge of medical terminology is a plus
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual capabilities are advantageous
- Familiarity with medical office procedures is beneficial
- Effective phone etiquette and the ability to communicate clearly

POSITION REQUIREMENTS:

1. High School diploma or equivalent.

2. Prior Health Care experience strongly preferred.

3. Good communication skills.

4. Prior Customer Service experience preferred

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Richland, WA 99354 (Preferred)

Ability to Relocate:

• Richland, WA 99354: Relocate before starting work (Required)

Work Location: In person