Washington Adventist University is Hiring a WAU Student - Front Desk Professional, Halcyon Hall Near Takoma Park, MD
Job Title: WAU Student - Desk Worker, Halcyon Hall Department: Halcyon Hall Reports To: The Dean of WomenDate: Immediate OpeningOverview Of The UniversityWashington Adventist University (WAU) is a Christ-centered institution of higher education that supports a culture of excellence where all feel valued. Nestled in a desirable residential community in Takoma Park, Maryland, WAU offers its faculty and staff an environment where professional expertise is valued and lasting connections between co-workers are formed as we work together to ensure the success of our students. Regardless of title, every employee supports WAU’s vision of producing graduates who bring moral leadership and competence to their communities. SummaryPosition includes responsibility for front desk operation to support residence hall Essential Duties And ResponsibilitiesThe following are the duties and responsibilities for this position. Other duties may be assigned.
Providing friendly and warm greetings to all
Remain alert of all activity taking place at front desk and in lobby at all times
Answer incoming calls
Transfer incoming calls to appropriate department or individuals
Make public address announcements
Notify dean on duty or security of emergencies
Insure visitors and workers sign in upon entering residence hall
Seek appropriate approval from dean on duty for residents requesting males to assist in moving items to rooms
Monitor front desk forms and supplies (sign-in/sign out sheets, log sheets, pens, etc.)
Read and know all current residence hall notices, announcements, and revised policies/procedures
Maintain confidentiality of resident room numbers and phone extensions
Keep desk, trash can, and work area clean free from trash and clutter
Enter all information pertaining to events occurring during shift for next desk worker in desk worker log
Ensure all residence hall keys are accounted for before end of shift
Keep timecard current
Attend all desk worker meetings
In cases of illness or excused absence from work coordinate with other desk workers, sub-desk workers, Assistant Head Desk Worker, or Head Desk Worker to cover shift and document shift change in log book
Arrive on time for each shift
Dress appropriately for Sabbath shifts and during residence hall open hours of 6am – Curfew (no hoodies, jewelry, pajamas, low cut or revealing clothing, etc. see student handbook section on dress code).
Do not allow fliers to be posted without approval from dean on duty
Know emergency response procedures (see Desk Worker Manual)
Secure payments from guests in appropriate locked box
Keep male rest room locked
Monitor camera while on duty
Packages and residents personal items are not to be received or left at the desk
No cell phones are to be used at work
File all signed leave request in the appropriate box for residents to pick up and secretary to file
No leave requests forms are to be received at the desk after 11pm Thursday night. Direct resident to see dean on duty.
Date all sign-in/sign-out sheet with current date at curfew each night.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Good oral and written communication skills
Good customer service skills
Must be responsible
Must be enrolled as a full time student and maintain a 2.5 GPA
Title VII Exception NoticeWashington Adventist University is a religiously qualified Equal Opportunity Employer under Title VII of the Civil Rights Act. As such the University has the legal right to prefer a member of the Seventh-day Adventist ("SDA") Church in its hiring process. In the event that a qualified SDA candidate is not identified, the University will give the opportunity to candidates who must understand and respect the mission, purpose, and identity of Washington Adventist University as a condition of their employment.