Warrior Tech is looking for the right person to join our team. The Front Desk Team Member is responsible for contributing to the overall success of the company by delivering exceptional customer service to our members and providing support to all team members.

Hours

• Few weekdays (schedule TBD) 4-7pm
• Saturday coverage as needed 12-7pm
• Occasional Sundays 9-1pm

Duties & Responsibilities

• Greet members and guests in a friendly and professional manner
• Monitor check-ins to identify delinquent accounts as well as ensure amenities are not abused
• Follow proper guest procedures when non-members visit the club
• Give tours and answer questions in a professional and courteous manner.
• Ensure that guests and appointments are directed to the appropriate team member in a prompt, professional manner
• Answer phone in a professional and courteous manner, and address callers’ requests and/or take appropriate messages
• Respond immediately to member requests, inquiries and concerns
• Enter sales transactions for members, including personal training, membership and amenity payments
• Maintain a clean and organized front area and workout area
• Process member paperwork, including electronic funds transfers and waivers
• Organize and sell merchandise
• Maintain neat appearance while on duty
• Participate in marketing activities

• Additional duties as assigned
• Attend events on an as needed basis

Education & Experience

• High school diploma or GED
• Must have experience in customer service
• Experience in a health club or the hospitality industry is preferred

Knowledge, Skills and Abilities

• Excellent customer service skills are required
• Understanding of basic accounting principles is required
• Understanding of basic cash processing procedures is required
• Functional computer skills are required
• Ability to multi-task is very helpful to successfully perform duties
• Must be able to work days, evenings, and weekends as necessary

Additional Requirements

At Warrior Tech, the safety of our Warrior Tech members is our top priority. Applicants must complete all state or federal requirements prior to first day of employment. Requirements include:

• Pass a background check administered by the National Center for Safety Initiatives (NCSI)

Benefits

All Warrior Tech Raleigh team members receive:

• Complimentary membership
• Team member discounts for Warrior Tech products and services
• Opportunities for advancement

Compensation

• Hourly wage DOE
• This is a part-time job

About Warrior Tech

Warrior Tech is not a gym or an entertainment center. It’s a training facility where members of all ages can leverage the methodologies of obstacle course readiness and ninja warrior training to get fit and healthy. Our classes are dynamic, entertaining, challenging and unique. Our methods of OCR and ninja training are taught using our obstacles in safe, fun, unique and skill-driven classes.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: No less than 10 per week

Benefits:

• Employee discount

Schedule:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Morrisville, NC 27540: Relocate before starting work (Required)

Work Location: In person