Surveillance Manager

Summary

Reporting to the Director of Surveillance, the Surveillance Manager is responsible for overall management of the Casino Surveillance Department whose goal is the protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.

Essential Duties And Responsibilities

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Responsible for the Surveillance Department at WarHorse Casino and any offsite locations.
• Possesses and maintains excellent working knowledge of all casino games, accounting, internal control procedures, and state regulations.
• Cooperates with but performs independently of all other departments.
• Notifies the appropriate parties upon the detection of cheating, theft, embezzlement, or other illegal activities or violations.
• Develops reporting and monitoring systems to accomplish objectives, maintain control of assets and fulfills regulatory compliance.
• Ensures that all potential violations of regulations are investigated, corrective actions are taken to ensure the ongoing safety and security of all guests, team members, as well as the safeguarding of company assets.
• Assists and coordinates hiring, training, motivating, evaluating, and managing staff to ensure that employees receive adequate guidance and resources to accomplish established objectives.
• Coordinates surveillance investigation efforts with outside law enforcement agencies to ensure proper handling of criminal violations of team members and guests; may occasionally appear in court in criminal or civil justice proceedings.
• Makes recommendations in the development of gaming procedures to ensure that management takes into consideration the enforceability of such procedures from a surveillance perspective.
• Performs other tasks as assigned.

Skills And Qualifications

• Six (6) years of surveillance experience in gaming environment, with three (3) years in a supervisory capacity preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Advanced knowledge of all casinos, cage, count, and internal control operations.
• Advanced knowledge and skill in casino surveillance technology, equipment, and systems.
• Knowledge of slot machine usage and operation.
• Must have 20/20 corrected vision.

Compentencies

• Leadership & Navigation 
• Communication 
• Analytical and Critical Thinking 
• Teamwork Orientation. 
• Attention to Detail 
• Problem Solving/Analysis 
• Risk Assessment 
• Business Acumen 
• Trust/Integrity 
• Initiative 
• Decision Making 
• Stress Management/Composure 

Travel 

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

   

Position Type/Expected Hours Of Work 

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

   

Certification Requirements 

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License required.  

Other Certifications? Drivers’ License    

   

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

 

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws