**Human Resources Business Partner, Customer Experience - CX**

at Warby Parker Nashville **Human Resources Business Partner, Customer Experience - CX**

*Nashville, TN*

**What youll do:**

* Provide strategic guidance to the VP of CX as well as the CX leadership teamso we can achieve our goals and cultivate a productive, innovative, and inclusive work environment

* Partner with colleagues across the People team to deploy HR programs and initiatives that support the employee lifecycle for our CX team

* Directly support our CX team with foresight and compassion, offering feedback and advice that aligns with our core values

* Making development-related recommendations and implement appropriate solutions

* Anticipate and proactively manage areas of change in order to mitigate risk and avoid escalation

* Analyze trends and metrics in partnership with the People Operations team to inform solutions, and any changes to programs or policies

* Serve as a subject-matter expert for employee-related questions related to time and attendance, leaves of absence, disciplinary actions, terminations, and more

* Investigate workplace issues and promote positive employee relations in partnership with the Legal team (as needed)

**Who you are:**

* Backed by 4 years of HR experience, including managing a non-exempt hourly workforce, ideally in Customer Experience

* An entrepreneurial spirit who thrives in a fast-paced environment

* A calm and confident leader, even (or especially!) when managing through ambiguity

* A clear, effective communicator whos comfortable speaking with coworkers at all levels of the organization

* A natural team player who can work effectively with managers and partners, on-site or remotely

* Ableand excited!to travel at least 30% of the time to various Warby Parker locations and off-site meetings

* Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

**What youll do:**

Provide strategic guidance to the SVP of Operationsas well as the CX and Manufacturing leadership teamsso we can achieve our goals and cultivate a productive, innovative, and inclusive work environment

Partner with colleagues across the People team to deploy HR programs and initiatives that support the employee lifecycle for our CX and lab teams

Directly support our CX team with foresight and compassion, offering feedback and advice that aligns with our core values

Making development-related recommendations and implement appropriate solutions

Anticipate and proactively manage areas of change in order to mitigate risk and avoid escalation

Manage a direct report who supports our optical lab teams, serving as a support when issues need to be escalated

* Analyze trends and metrics in partnership with the People Operations team to develop solutions, programs, and policies

* Direct our approaches to organizational design so that we can leverage staffing and talent needs and drive succession planning

* Serve as a subject-matter expert for employee-related questions related to time and attendance, leaves of absence, disciplinary actions, terminations, and more

* Investigate workplace issues and promote positive employee relations in partnership with the Legal team (as needed)

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We accomplish this by reimagining everything that a company and industry can be. Weve proven that a business can scale, be profitable, and do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy and innovation to consistently surpass customer expectations.

Since the day we launched in 2010, weve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what were all about, and our annual Impact Report and Racial Equity Strategy lay out how were sticking to these values.

**Some benefits and perks of working at Warby Parker:**

* Health, vision, and dental insurance

* Flexible My Time vacation policy

* Retirement savings plan with a company match

* Parental leave (non-birthing parents included)

* Cell phone plan reimbursement

* Free eyewear, plus discounts for friends and family

* And morejust ask!

**Warby Parker requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. Warby Parker is an equal opportunity employer and will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.**

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

Were constantly asking ourselves how we can do more and make a greater impactand that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the worldwithout charging a premium for it. And weve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas arent responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (Were happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ employees!) That sense of community and