Job Description: Production Manager - Management Division 

Purpose: The Production Manager for the Management is a vital member of the Management team. This team member is responsible for a specific list of Landscape Management accounts and will be held accountable for the behavior and performance of all direct reports.

Metrics to Measure Results:

Success in this position will be measured by:

• Profit and Loss Reflecting Targeted Profit Margin for All Accounts
• Performance/Quality Service of Sub-Contractors
• Demonstrated Proficiency Using All Software and Technologies 
• Performance Reviews Conducted by Supervisor

Detail Overview of Responsibilities:

Customer Service:

• Provide a High Level of Business Professionalism, Courtesy and Mindfulness 
• Respond to Phone Calls and Other Communications in A Timely Manner
• Develop Effective Relationships with Clients 
• Lead or Facilitate the Resolution of Client Issues or Concerns in A Timely Manner
• Provide Professional Courtesies Such as Closing Gates, Bringing Newspaper to Front Door, Picking Up A Piece of Stray Debris/ Trash, Etc.

Production:

• Review the Job Package, Estimate and Load Sheet with The Designer/Estimator
• Ensure That the Crews Are Loaded for The Day with Everything They Will Need to Complete the Job
• Execute Plans to Meet Estimated Budgets
• Communicate Any Issues That Arise to The Division Manager
• Closely Manage the Labor Budget for The Division; Paying Strict Attention to Over-Time Hours
• Review and Approve Digital Timesheets - DAILY

Quality Control:

• Provide Routine Site Visits to Inspect Quality of Services Being Provided by WHLC And Its Subcontractors
• Document and Report Damages or Client Concerns to the Division Manger
• Identify and Report Potential Enhancement Opportunities to the Division Manger
• Identify and Report Any Pest and Disease Issues to the Division Manager

Team Member Development & Safety:

• Assist with Onboarding of New Team Members
• Assist the Division Manager with Training & Mentoring of Field Staff
• Act as a Liaison Between the Field Staff & Upper Management
• Manage PTO Requests 
• Facilitate Health & Safety Functions with The Division Manager
• Ensure Employees Are Provided with And Use Appropriate PPE And Uniforms
• File Accident Reports and Conduct Investigations; Report Incidents to HR 
• Conduct Performance Reviews and Recommend Raises and Promotions for MGMT Field Staff
• Facilitate Weekly Crew Leader Meetings for MGMT Division

Purchasing, Deliveries & Material Tracking:

• Purchase Materials Not Obtained by Purchaser as Needed, Using Authorized Purchase Orders
• Schedule and Coordinate Deliveries or Pick-Ups for Job Materials and Supplies
• Properly Job Cost and Provide Any Invoices/Purchase Orders to the AP/AR Specialist
• Oversee the Loading and Unloading of Materials to And from Jobsites 
• Report Any Materials, Brought Back to The Shop, To the Purchaser 
• Track All Inventory Items Used on Jobsites

Fleet Management:

• Ensure all Vehicles & Equipment are Clean and is Operating and Functioning in A Safe Manner
• Conduct Daily Vehicle & Equipment Inspections
• Schedule Maintenance and Repairs with The Company’s Preferred Mechanic or Dealer 
• Ensure That All US DOT and MD COMAR Inspections Are Current for Fleet & Team Members

Snow & Ice Management:

• Coordinate and Perform All Snow & Ice Activities 
• Recruit Existing Team Members to Perform Snow Removal Services

Key Success Behaviors and Skills:

• Aligned with Walnut Hill’s Values of Teamwork & Relationships; Professionalism & Integrity; Image; Attention to Quality & Detail.
• Strict Attention to Detail in Technical Specifications and Written Communication
• Performance Driven, Fast Paced and Energetic
• Superior Communication and Interpersonal Skills with Staff and Customers
• Highly Alert and Structured Thought Process, And Demonstrates Problem Solving Skills
• Exceptional Organizational Skills, Time Management and Analytical Skills
• Proficient with Computers
• Performs and Demands Excellence in Quality of Work.
• Service and Teamwork Focused, Driven to Improve Efficiencies
• Innovative and Focused on Learning and Self-Improvement
• Flexible and Able to Multitask and Complete Tasks with Minimal or No Supervision

Minimum Qualifications and Educational Requirements:

1. High School Diploma preferred.
2. 4 Years Experience in office management
3. Keyboard and data entry skills
4. Strong knowledge of the following Software/Technology:

• LMN (budgeting, estimating and electronic timekeeping)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Web usage, template website updates, online company profiles and listings
• Social media – Houzz, Facebook, Instagram, etc., or current platform
• Microsoft Outlook & Outlook Calendar
• Dropbox (Cloud Storage)