To be a family that uses our collective superpowers to do significant good.

This position is responsible for leading all team efforts while ensuring a balance between excellent customer service performance and inventory management. Oversight includes metrics tracking, analyzing data and developing action plans for continuous improvement, while striving to improve overall customer satisfaction.

What you will do?

• Investigates and resolves any customer issues i.e. delayed backorders & performs root cause analysis to make improvements with cross-functional teams.
• Leads, trains, and develops a high performing customer experience team by holding meetings to discuss priority orders, team goals, training, and new company information.
• Builds strong relationships with customers and actively solicits feedback about company performance, forecasts, and business trends; troubleshoots supplier/customer satisfaction ratings.
• Provides input to operations and procurement team to help meet on time shipping requirements.
• Analyzes ordering patterns and sales data to aid in sales forecasting.
• Performs other duties as assigned.

What you bring to the table!

• Bachelor’s Degree and 3-5 years of experience preferably in similar or related field. Experience exceeding 5 years in customer service leadership role will be considered in leu of a degree.
• Previous customer service leadership experience with proven growth and demonstrated success.
• Distribution/Supplier experience strongly preferred.
• B2B experience/Account management required.
• Intermediate excel skills – pivot tables, VLOOKUP’s, data visualization.
• Entrepreneurial/self-starter– someone who can step in and drive efficiency and process improvement across the order management process.
• Detail oriented with strong analytical skills; Ability to multi-task well in a fast-paced environment.
• Exceptional customer service skills in handling issues in both the interest of the customer and Waldom.

Affirmative Action/EEO Statement:

Waldom Electronics is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Waldom Electronics prohibits the harassment of any individual based on their protected status.