The Operations Manager for the Atlanta Regional Support Center manages all activities related to branch operations and the development of branch services for assigned accounts by performing the following duties:

• Other duties may be assigned by the branch General Manager:

  • Assists the General Manager in implementing branch policies and goals within the Operations Department.
  • Effectively communicates the needs of the Operations Department to the other departments, such as Human Resources and Training.
  • Partners with Human Resources and Training to ensure thorough training of all assigned employees in the area of the client, company, government, and customer policies, procedures, and regulations. Coordinate and/or conduct client/site-specific training and annual refresher training for security personnel, as well as meet corporate training standards.
  • Coordinates operating activities with all other functions of the organization to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
  • Ensures that all contractual scheduled hours are met with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
  • Works with Operations Managers to ensure that they are meeting all contractual obligations in regard to labor hours, reporting, and other contract specifications.
  • Develops and maintains operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.
  • Oversees Operations Managers in meeting client needs; meets with clients regularly, listens to issues, and provides security and technical expertise and solutions. Ensure complete customer satisfaction.
  • Ensures the successful operational implementation of new contract start-ups, including personnel requirements, material, training, facility, and equipment needs.
  • Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.
  • Oversees payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
  • Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.)
  • Ensures employee grievances are heard and resolved and that personnel records are updated and accurate.
  • Capably utilizes WinTeam to produce reports (such as Customer/Department Overtime, Scheduling Activity, Invoice Aging by Tiers, Training Summary, and Training detail reports) that require interpretation and action for effective business management; support Operations Managers and Account Managers in WinTeam as needed.
  • Responsible for Operations Managers, Account Managers, and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.

The Ideal Candidate
If you are an experienced Operations Manager who is passionate and ready to take on the challenge of managing in a complex, diverse, people-first culture, then you have what it takes to be a successful Operations Manager for the Atlanta Regional Support Center. Job requirements include:

• Bachelor's degree from a four-year College or University; and a minimum of three years of management experience and/or training; or equivalent combination of education and experience.
• Intermediate to advanced experience with Contact Management Systems, Payroll Systems, Project Management software, MS Office, and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification.
• Available 24 hours per day and seven days per week.
• Over 50 percent of travel may be required to inspect assigned accounts/posts or corporate travel as needed.