Job Summary :

The Sales Support Specialist is responsible for assisting the sales team in obtaining and retaining customers by performing administrative and various clerical tasks.

We are seeking a highly organized and detail-oriented Sales Support Specialist to join our team at VP Logistics. As a Sales Support Specialist, you will play a critical role in supporting our sales team, providing essential administrative and coordination support to ensure the smooth operation of the sales process.

The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to work well under pressure.

Duties / Responsibilities :

• Provide support to the sales team by preparing various reports, sales materials and presentations, and aid in the oversight of customer requests and quotes.
• Act as a point of contact for customer inquiries, resolving issues or escalating to the appropriate team members as needed.
• Assist with customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other related issues.
• Provide comprehensive administrative support to leadership, including managing calendars, scheduling meetings, and arranging travel logistics.
• Provide support to the sales team by preparing reports, sales materials, quotations, and customer proposals.
• Identify and coordinate trade show booth materials and logistics. Perform post-event follow-ups and analyze tradeshow success and incorporate feedback for future events.

Key Performance Indicators (KPIs) :

• Produces timely and accurate data and reporting.
• Maximizing efficiency in meeting and presentation preparation.
• Active participation in cross-functional projects and initiatives.
• Exhibits proactive and effective communication skills.

Required Education / Experience :

• Associate of bachelor’s degree in business administration, Communication, Marketing or Supply Chain Management, preferred.
• Minimum of 2-3 years of administrative / support experience
• Proficient with Microsoft Office Suite Excel, PowerPoint, Outlook, Teams, etc.
• Proven knowledge of sales practices and efficient customer service techniques.
• Working knowledge of CRM technology HubSpot experience is highly desirable.

Required Skills / Abilities :

• Proven organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Analytical, critical thinking, and problem-solving skills.
• Ability to collaborate and work well with a variety of team members.
• Excellent time management skills with a proven ability to meet strict deadlines.
• Flexible and adaptable and have an openness to changing tasks and priorities.
• Excited and motivated by a fast-paced and at times high-pressured environment.

Alignment with VPL’s Core Values

• We Love Customers We are passionate about customer service & long-term partnerships.
• Glass Half Full Mentality We are optimistic and bring positive energy every day!
• Roller Coaster People We embrace the wild ride of the logistics industry.
• Get Sh*t Done (GSD) Results matter, we don’t make excuses, and our job isn’t done until the job is done.
• Teamwork The only way to be successful is by working together.
• Do the Right Thing A reputation for having Integrity & Character is critically important.

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to speak easily and communicate in writing and on a telephone for varying lengths of time and in random order.

Supervisory Responsibilities :

None

Travel Required :

Occasional availability to travel independently between both office locations (Waukegan and Chicago).

Technology Required :

Smart Phone

EEO Statement :

VP Logistics is an Equal Opportunity Employer and will not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws.

All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.

VP Logistics is an "at will employer".

Our team members must have a whatever it takes mindset, show up every day with a passion for excellence, and focus on building internal and external relationships.

VPL was founded in 2009 and is a leading third-party logistics provider that brings transportation solutions to companies nationwide.

Our people are our greatest asset and the driving force behind our continuous growth.

Last updated : 2024-05-12