Position: Front Desk Volunteer, National Afro-American Museum and Cultural Center

Type: Volunteer

Schedule: Part-time, unpaid 3 -hour shifts. Saturday work may be required for programming.

Location: NAAMCC Museum, Wilberforce, Ohio

Reports to: NAAMCC Education Specialist

Summary:

The people at the Front Desk are the first faces that our guests see when they enter the Museum. Our job is to make the guests feel comfortable and welcomed so that they can enjoy their Museum experience. As a Front Desk Volunteer, you will learn the nuances of customer service while also learning about how to operate a Point-of-Sale (POS) Terminal.

Our Front Desk Volunteers sign up to staff one or more 3-4-hour shifts during the Museum's hours of operation (Wednesday through Saturday, 9am - 4pm).

Essential Functions:

• Assists with general museum reception and visitor services, meets and greets the general public at the reception desk
• Assists with processing museum admission as needed, including cash and credit transactions
• Provides general information about the museum, exhibits and the vicinity
• Answers the telephone and takes messages for staff members
• Relays accurate information about planned programs/events to visitors
• Collects visitor information and directs visitors to provide feedback
• Commit to at least a 3 consecutive-hour shift

Required Competencies:

• Must be at least 18 years of age
• Must complete a background check
• Must log volunteer hours
• Must attend professional development and volunteer meetings
• Must enjoy working with the public, meeting new people, partnering with staff and volunteers
• Must possess good communication skills
• May assist in special projects such as assisting with programs
• May assist with other administrative tasks as directed by the staff

Education and Experience Outcomes:

• Will learn about the history of the Museum, Wilberforce and the Ohio History Connection
• Will learn to work within a team environment
• Will learn about aspects of visitor/hospitality services through training and on-the-job experience
• Will gain an understanding of the inner workings of a non-profit museum

Application Instructions

To apply, visit www/ohiohistory.org/jobs and use the Applicant Tracking System to apply. Include resume, cover letter, and applicable application materials. For questions and accommodations, email applicant@ohiohistory.org or call 614-297-2500.