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Customer Care Worker
New York, NY 10035, USA Req #1816
Friday, April 12, 2024
Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050.
We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing.
Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV / AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs , and others in need, including a special education preschool program.
We are in search of new talent in the following position...
Position : Customer Care Worker
Various Shifts)
The Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living.
Customer Care Worker performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.
The Schwartz Assessment Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services.
To learn more about the program, copy and paste this link into a browser https : / / www.voa-gny.org / housing
Location : 65 Charles Gay Loop
Wards Island, NY 10035
Employees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more.
Minimum Qualifications :
High school diploma or GED preferred plus one-year relevant experience. Clean and valid driver's license preferred.
Customer Care Worker Principal Responsibilities :
To learn more about VOA-Greater New York, copy and paste this link into a browser : https : / / www.voa-gny.org / about
VOA-Greater New York is an Equal Opportunity Employer / Vets / Disabled / Other Protected Categories. Apply today!
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Customer Care Worker performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.
n nThe Schwartz AssessmentShelteris a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services.
To learn more about the program, copy and paste this link into a browser https : / / www.voa-gny.org / housing nLocation : 65 Charles Gay Loop
Wards Island, NY 10035 n nEmployees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more.
n nMinimum Qualifications : nHigh school diploma or GED preferred plus one-year relevant experience. Clean and valid driver's license preferred.
n nCustomer Care Worker Principal Responsibilities : n nOversee client participation in daily program activities, monitor observance of client's rights and client adherence to program rules and routines.
nEscort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.
nAccept new clients in electronic records database. nProvide optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries.
nMake scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. nProvide emergency response including crisis management, first aid, CPR, and fire response as needed.
nComplete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients' non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager nDrive agency vehicles to transport clients and staff, as assigned.
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New York, NY 10035, USA
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Last updated : 2024-04-22
Full Time
Social & Legal Services
$36k-45k (estimate)
09/29/2023
07/21/2024
voa-gny.org
BRONX, NY
1,000 - 3,000
1896
Private
MARSHALL FAUNTLEROY
$50M - $200M
Social & Legal Services
The job skills required for Care worker include CPR, First Aid, Customer Service, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Care worker. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Care worker. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Care worker positions, which can be used as a reference in future career path planning. As a Care worker, it can be promoted into senior positions as a Home Care Aide III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Care worker. You can explore the career advancement for a Care worker below and select your interested title to get hiring information.