In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.

REMOTE Position with VMFH COHE ALLIANCE of Tacoma WA. This is a fully remote position with occasional in-person work required in the Tacoma WA area as well as visits to medical facilities in Western Washington. Qualified candidates must be based in Western Washington.

The Health Services Assistant plays a crucial role at the Center of Occupational Health and Education by helping support coordination of health services and preventing work disability through patient outreach and assistance on Washington State Labor & Industries (L&I) Workers' Compensation claims. Health services coordination activities include:

• Communicate and collaborate with patients, employers, clinicians and other L&I workers compensation stakeholders to facilitate care and return to work coordination.
• Monitor post-claim initiation follow-up appointments for patients to assist with prevention and continuity of care.
• Coordinate required documentation as needed to meet claim compliance.
• Comply with confidentiality policies, HIPAA regulations, and organizational standards when transmitting protected patient information to external agencies and vendors as needed for placement, payment or referral.
• Prioritize and manage communications relating to L&I or stakeholder requests and documents related to claim support or status determinations.
• Utilize various designated EMR (electronic medical records) and/or software programs.

Required qualifications:

• High school diploma or above.
• At least (3) years previous experience in direct patient care, care coordination, workers compensation return to work coordination or similar healthcare setting is required. Direct patient care includes nurse, medical assistant, nurse navigators, and care coordinators.
• The ability to communicate effectively and professionally with kindness and patience. 
• Professionally interact with diverse stakeholders telephonically.

Preferred qualifications:

• Medical terminology knowledge or certification in a medical role such as Medical Assistant or Certified Nursing Assistant.
• Associate's Degree or some college in business, or a combination of education and experience to include college courses in English or Communications
• Two (2) years of experience related to health care credentialing or provider relations
• Two (2) years of experience in community outreach or community organizing
• Two (2) years of experience with data management and data tracking
• Bilingual Spanish

PLEASE NOTE:

• Resume MUST provide Job title, name of employer, dates of employment with description of specific direct patient care activities and tasks being performed.
• Education is not a substitute for direct patient experience.
• Job offer is subject to L&I contract approval.
• Employment is subject to drug screen, citizen check, background check, Annual Flu Shot, TB testing, and other VMFH human resources requirements.

Starting pay is 21.09!