Why It's a Great Opportunity:
Join Pierce County Microsoft 365 Services Team as a Lead Systems Engineer. You will have a unique opportunity to help shape how SharePoint Online is implemented, managed, and used to benefit our diverse customers and departments that serve our citizens. You will also be a key contributor and leader to enhancing services with automation and artificial intelligence tools, managing projects and deliverables, and supporting Office 365 applications and services. Our IT Client Technology Services team is committed to providing excellent customer service where your skills and expertise will be valued. The role will also provide direct service and support to peers, County departments, and partner agencies. This opportunity requires your IT experience combined with outstanding leadership, communication, presentation, and customer service. You will also work alongside IT leadership to define and drive strategies that reinforce our reputation as a leader in innovation and service.
 
Why It's a Great Department: 
The IT Division has an excellent reputation as an employer committed to providing top-notch service. We are a national leader in delivering public services through innovation. Our diverse technology solutions are all supported by a robust and secure hybrid infrastructure of on-premises and cloud-based solutions. We are a team that fully embraces an inclusive and diverse environment and believes in a positive, collaborative team-focused approach where we support one another and the work we do. The work you do in this division matters.
  Learn more about Information Technology here.
How to be Successful in the Role: 
We are looking for a self-starter, passionate, collaborative, and creative IT Service Delivery leader. Someone who is highly skilled and a strategic thinker with emphasis in SharePoint, Automation, and Project Management. Being able to communicate and interact with customers, IT leaders, elected officials, and stakeholders across our organization, modifying your work approach based on strong collaboration. Someone who can oversee the workflow and the development of the Microsoft 365 team and pivot as needed.

Your Future in this Role: 
This team is crucial to ensuring that key solutions are implemented and supported in a secure and cost-effective manner to achieve the needs of the public, elected officials, and county staff. You will be instrumental in our mission to implement, maintain and manage Microsoft 365 services and solutions that significantly impact County business processes. In this key lead role, you will have the opportunity to influence future direction and development of the service team, while contributing as a member of the larger Client Technology Services and IT team.
 
Core Daily Responsibilities:

• May oversee employee performance for a group of IT Systems Engineers providing User Systems support.
• Provide highly skilled operational support for a variety of user system platforms including handheld, desktop, workstation, and laptop hardware, associated operating systems and application software.
• Specialize in providing advanced level technical support for entire County within specific, wide reaching, mission critical, assigned hardware or software tool areas.
• Provide advanced level technical strategic planning and implementation of new user system platform technology standards.
• Provide advanced direct consulting services for customer departments regarding technology budgeting, computing solutions, client-oriented technology project implementation, relocation services, and user application productivity including meeting training needs.

A classification description with a more detailed list of essential functions can be found here.Compensation range: $97,960.58 to $142,630.40Minimum Qualifications: 

• A Bachelor of Arts or Bachelor of Science degree in information technology, computer sciences, business, public administration or related field. 
• Six or more years of information technology experience required. 
• Additional education or experience may substitute for the recruiting requirements. 

Preferred Qualifications:

• Progressive experience as a Microsoft 365 service and support engineer.
• Progressive experience in developing solutions using Microsoft 365 Suite of products with an emphasis on SharePoint Online and Power Automate.
• Experience applying modern Project Management principals, practices, and tools.
• Expert knowledge of Microsoft 365 SharePoint Online, Teams, Power Automate, Security & Compliance Center, Microsoft 365 Apps and OneDrive.
• In-depth knowledge of Microsoft Graph PowerShell for managing on-premises and Microsoft 365 online environments with scripting expertise for Microsoft 365 / Entra / Teams / SharePoint
• In-depth knowledge of Microsoft 365 licensing, features, and policy management
• Working knowledge of Active Directory, Enterprise Mobility Security, and the Microsoft Identity Platform
• Working experience with application monitoring tools, reviewing log files, and be available on occasion for off hours emergency or planned support for critical applications
• Solid understanding of the Microsoft 365 roadmaps, and future developments, for productivity solutions to ensure smooth introduction and implementation.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.
To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs. 
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title. 
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.
 
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place to live, work, and raise a family?