Service desk Engineer- Customer Support Representatives

Contract to hire

Onsite role to be worked from Plymouth MA

You might really grab our attention if you can :

• 2- 3 years of Phone support experience Mandatory
• 3 years of Windows Technical Service desk experience is necessary.
• knowledge Windows 10, 2019.
• Knowledge in windows buildout
• knowledge with the following : Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,
• ITSM ticketing tools such as Ivanti, ServiceNow etc.,
• User password reset / account unlock / creation for Active Directory, Horizon, Business applications etc.,
• MS Office Suite and application support
• Web Application, VPN knowledge
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
• Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;

Provide level 1 remote desktop support and perform other activities based on SOPs

• Responsible for installing desktop applications and software
• Work experience with SCCM patch deployments and SCOM monitoring tools
• knowledge of scripting.
• Highly self-motivated with keen attention to details

Last updated : 2024-02-27