Ready to be a part of something extraordinary? We're seeking a Retail Customer Service Associate to be the ambassador of our home improvement services. If you're a people person with a flair for making customers’ home improvement dreams come true, we want you on our team! We are revolutionizing the home improvement experience to exceed the expectations of our valued customers. Our Retail Customer Service Associates play a vital role in elevating customers' lifestyles and homes by providing expert insight into the home improvement services offered by our clients. In this role, you'll liaise between valued customers and our stellar sales team, providing detailed information on our clients' services and scheduling appointments.If you have a passion for home improvement and a desire to impact customers' lives every day positively, our Retail Customer Service Associate role is tailor-made for you!We are dedicated to cultivating top-tier Retail Customer Service Associates, thanks to our in-house training. If selected for the role, you'll undergo hands-on training led by our top Retail Customer Service Associates to refine your customer service skills and hone your leadership capabilities. We are committed to providing you with the tools you need to launch your career successfully.

Our Retail Customer Service Associates Receive Training in the Following Areas:

• CSR & CRM
• Event Management
• Brand Strategy
• Scheduling
• Lead Generation
• Campaign Development

Retail Customer Service Associate Responsibilities:

• Engage directly with customers in a retail setting, offering personalized recommendations and expert insights into our home improvement programs.
• Provide clear and comprehensive answers to customers' inquiries regarding the services we offer, ensuring a thorough understanding of available options.
• Efficiently schedule customers for consultations with our sales team, demonstrating effective organizational and time-management skills.
• Collaborate closely with the sales team, communicating regularly to ensure appointments are scheduled appropriately, and customer expectations are met.
• Actively participate in training sessions and stay informed about the latest product knowledge and industry trends to provide customers with accurate and up-to-date information.
• Interact with customers in a friendly and informative manner to bolster brand awareness for our clients

Retail Customer Service Associate Requirements:

• 1-3 years of experience in customer service or retail environment is ideal
• High school diploma or equivalent preferred
• Comfortable prioritizing and managing multiple projects simultaneously in a fast-paced environment
• Displays a passion for brand development and customer service
• Demonstrates a solid commitment to personal and professional development
• Confident engaging directly with customers and providing information regarding our clients’ services
• Able to work a flexible retail schedule including weekends as needed