Bilingual Clinical Case Coordinator (Chinese)

• Manage administrative intake of patients
• Work with clinics, facilities, and the clinical team to manage requests for services from members and/or providers
• Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
• Handle resolution/inquiries from members and/or providers

Required Qualifications:

• Must be a Chinese/ English Bilingual speaker(Mandarin, Cantonese or Fujianese)
• College degree required, having a CMA is a plus
• 2 years of customer service experience
• Intermediate experience working with Microsoft Office including Microsoft Outlook (ability to create, edit, save, and send documents), Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (ability to create, edit, save, and send spreadsheets) and Microsoft PowerPoint (ability to open, edit, save and send documents)

Preferred Qualifications:

• Experience working within the health care industry and with health care insurance
• Experience working in a hospital, physician's office, or medical clinic setting
• A clerical or administrative support background
• Knowledge of ICD-9 and CPT codes
• Experience working in a call center

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Clinical: 1 year (Preferred)

Language:

• Chinese & English (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person