JOB DESCRIPTION

Come join our vibrant counseling team and take on a pivotal role as a counseling practice manager. You will function in a leadership position that will manage the overall operations of the office as well as assist in developing and implementing the vision and strategy for future growth. You will also provide expertise to ensure all clients receive high-quality, efficient care. Within our team, you'll thrive in a dynamic environment that fosters collaboration and encourages innovation. Our forward-thinking approach to work can include hybrid arrangements. Don't miss out on this opportunity to make a meaningful impact—apply now and become part of something extraordinary!

ACCOUNTABILITIES:

● Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations.

● Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Manages staff administrative staff.

● Establishes and monitors staff and client safety and regulatory compliance.

● Collaborates with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire customer experience.

● Works with the Clinical Director to implement best practices and operational workflows at the clinic level.

● Participates in a clinic-level monthly operating report with the Clinic Director to measure performance of the clinic and set strategic goals.

● Responsible for provider credentialing with Medicare, Medicaid (Health First Colorado), and commercial insurance carriers

● Responsible for client benefit verification and billing Medicare, Medicaid (Health First Colorado), and commercial insurance carriers

● Oversees the delegation and execution of administrative tasks including but not limited to maintenance and facility repairs, equipment and supplies purchasing, escalation of IT issues, and facilitation of emergency preparedness exercises. Periodically audits clinic(s) in accordance with established operational and safety standards (e.g., expired supplies, annual fire inspection, medication management, equipment calibration).

● Manages provider scheduling, training scheduling and administrative responsibilities for all clinical support employees.

● Plans and coordinates work assignments and schedules of all clinic support staff; approves staff timekeeping according to policy.

● Manages and coordinates operations and activities of the clinic front desk staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.

● Maintains customer satisfaction survey as defined by the management team. Resolves and communicates provider and customer inquiries, incidents, and complaints.

● Functions as the HR liaison and performs HR/Payroll related duties as assigned for clinics in cooperation with the Human Resources department assigned partner.

● Supervisory or Managerial Responsibility: Directly supervises 5-10 employees within the clinic

● Use VitalCare designated software and technology including video platform, Records Management System, Microsoft Outlook e-mail and calendar, scheduling applications, and Teams functions.

QUALIFICATIONS:

● Bachelor's Degree or equivalent experience in Business, Healthcare, or related field

● Two years healthcare or business operations experience and two years’ experience leading people, preferably in a multi-provider mental health clinic or provider services environment

● Proven experience collaborating with clinical partners to support clinicians' performance

● Demonstrated ability to work independently and as part of a team, maintaining professionalism and confidentiality

● Demonstrated leadership ability, team management, and interpersonal skills

● Solution-oriented, with the ability to work in ambiguity

● Committed to providing excellent customer service and a passion for making a positive impact in the mental health care field

● Excellent analytical, communication, and organizational skills

● Experience with Microsoft Office Suite and project management systems required; preferably Valant and/or Simple Practice.

REQUIREMENTS FOR ALL VITALCARE EMPLOYEES:

● Current background check and TB screening upon hire and annual TB Risk Assessment thereafter

● Compliance with current COVID vaccine requirements

● Influenza vaccination upon hire if hired between October and May, and annually thereafter.

● Possession of a valid state driver's license with reliable transportation and applicable car insurance

Job Type: Full-time

Salary: $60,000-$72,000 per year

BENEFITS:

● Dental insurance

● Employee assistance program

● Health insurance

● Life insurance

● Referral program

● Vision insurance

SCHEDULE:

● 8 hour shift

● Monday to Friday - Upon demonstrating proficiency in the responsibilities of this role and embracing VitalCare's guiding principles, you'll have the option for a hybrid work setup.

ABILITY TO RELOCATE:

● Westminster, CO 80234: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Westminster, CO 80234: Relocate before starting work (Required)

Work Location: In person