The VCS SaaS Operations Manager drives the successful implementation and execution of all VCS (SaaS) software products and services including technical support, ensuring optimal performance, efficiency, and customer satisfaction. The Operations Manager collaborates closely with cross-functional teams, including development, sales, and marketing, to achieve business goals and deliver high-quality services to our clients.

Responsibilities:

• Oversees and manages the day-to-day operations of the VCS implementation and support teams ensuring smooth, timely and efficient service.
• Develops and defines implementation plans, ensuring timely execution that aligns with VCS goals.
• Monitors the progress of all ongoing implementations and resolves any issues or bottlenecks that may arise.
• Manages the implementation team to deliver all projects on budget and on schedule.
• Demonstrates expertise and a thorough understanding of all VCS products and services.
• Implements best practices to enhance operational efficiency and scalability.
• Ensures all implementations and projects are completed on time.
• Works closely with cross-functional teams, including sales, marketing, and development to align SaaS operations with broader business strategies.
• Coordinates with the development team to successfully launch new SaaS products and features.
• Monitors key performance indicators (KPIs) related to SaaS operations such as response time, customer satisfaction, Go Live dates, etc.
• Builds and maintains a high-performance team of implementation and support specialists by providing guidance, mentorship, and coaching.
• Ensures a high level of customer satisfaction and retention by developing and maintaining strong relationships with key clients working directly with clients to ensure deliverables are met.
• Coordinates the development of training materials and other documents as needed.
• Possesses the ability to assess, address, diagnose and resolve customer issues and concerns.
• Plays an integral role in the development of course content for the VCS annual User Conference and trainer assignments.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in Business Administration or related field.
• Proven experience in SaaS operations, preferably in a leadership role.
• Strong understanding of SaaS business models, technologies, and industry best practices.
• Excellent strategic thinking and problem-solving skills
• Strong leadership and team management abilities
• Exceptional communication and interpersonal skills
• Ability to collaborate effectively with cross-functional teams
• Analytical mindset with a focus on data-driven decision making
• Ability to work in a fast-paced, dynamic environment

Why VCS:

• VCS is a progressive and fast-growing technology company. We are specifically looking for innovative thinkers who want to positively impact company growth, as well as guide the growth and progression of their own careers.

VCS is the OPTIMAL place to work because we:

• Have a true team environment that values the opinion of all our representatives
• Champion those who contribute to innovation and product enhancement
• Embrace what we do every day with creativity, commitment, and cheer
• Genuinely appreciate and respect our client base
• Value continuous learning and provide training opportunities for our associates
• Are an established, fast-growing company
• Benefits: Health Insurance, Dental Insurance, Vision Plan, 401k Plan with Company Match, Paid Time Off, Work-Life Balance Initiatives

Go For It: If you want to take advantage of this opportunity, send your résumé to jobs@vcssoftware.com.

Visual Computer Solutions, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Freehold, NJ 07728: Relocate before starting work (Required)

Work Location: In person