Description

POSITION BENEFITS

• Competitive Pay. Starts at $18.00 hour.

• Excellent Hours. Work Monday-Friday 8am-4pm.

• Small family centered agency that encourages a work -life balance. 

• Paid Time Off

• Comprehensive Health Insurance Benefits (medical, dental, vision)

• Employer paid Life and Disability insurance. 

• 401(k) Retirement Savings Plan with Company Matching Contributions

• Mileage Reimbursement

• Free Training

• Employee referral bonuses

Greet and direct visitors, answer incoming calls to the agency and provide general information or forward calls to the appropriate staff member. Perform general office support and clerical duties including typing, copying, scheduling, processing incoming and outgoing mail, track office and medical supplies, maintain logs, and maintain monthly company newsletter. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer a high volume of phone calls for the agency while providing excellent customer service, take messages, and ensure proper check in of all guests to the agency.
• Provide a warm greeting when answering the phones as well as superior customer service when interacting by phone and in person.
• Provide front desk support and interact with patients, vendors, and staff in a professional, friendly manner at all times.
• Provide support to clinicians, including making calls, sending faxes, light typing, scanning, and copying.
• Complete "thank you" cards and mail for memorials. Maintain donation logs for memorials.
• Prepare and print monthly agency newsletter.
• Maintain confidentiality of information on patients, patient's diagnoses, gifts where donors request to remain anonymous, etc.
• Responsible for daily telephone log; sends messages to clinicians through secure texting.
• Sort and time stamp incoming mail and deliver to appropriate departments. Assist with all outgoing mail.
• Schedule appointments for foot care clients and call to confirm foot care appointments. Maintain accurate updated info on all foot care clients.
• Receive all clinic cash and enter cash receipts for deposit in appropriate ledgers.
• Send foot care orders to physicians for signature.
• Maintain log of foot care orders sent and received and file signed orders in charts.
• Inventory office supplies against a Par and give completed Par sheet to AP/Payroll Clerk.
• Provide med supplies to clinicians and charge supplies into system for billing.
• Inventory and ordering of medical supplies against a par and give completed Par sheet to AP/Payroll Clerk.
• Help to keep kitchen neat by running dishwasher, unloading when done, etc.
• Maintain operations by following policies and procedures and reporting needed changes to supervisor.
• Demonstrate knowledge of and honoring patients’ rights and responsibilities
• Unlock and lock office as appropriate based on agreed upon schedule.
• Perform other duties as assigned.

Requirements

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required.
• Minimum of 1- 2 years’ experience in an office support role in a healthcare or medical setting, preferred.

SKILLS AND ABILITIES

• Strong written and oral communication skills in-person and over the phone. .
• Demonstrate positive and professional demeanor when speaking to or interacting with staff, physicians, hospitals, patients and the general public.
• Strong organizational skills with the ability to multi-task.
• Ability to prioritize workload in a fast-paced environment.
• Good knowledge and ability to use MS Office Suite, including basic MS Excel skills required.
• Ability to exercise discretion with confidential medical information.
• Demonstrated capability to accurately manage detailed information.
• Strong ability to communicate tactfully with patients, family members, referral sources, payers and others.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of general office equipment including phone systems, copiers, fax machines, and scanners.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Job requires light physical activities including but not limited to; sitting or standing for extended periods of time, typing, reaching, walking, lifting, fingering, grasping, feeling, talking and hearing.
• Job requires use of general office equipment including phones, copiers and computer equipment.
• Job requires light physical work including the ability to exert up to 20 lbs. of force occasionally, 10 lbs. regularly.
• Job requires visual acuity including the ability to see at or within arm’s reach.
• Job is subject to inside environmental conditions; low noise level.