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Duties and Responsibilities
Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing environment. Works to ensure break/fix and request tickets for computers, peripherals, software, and printers are responded to and addressed within established service level objectives, escalating as necessary.
Provides ongoing technical support to local users face-to-face, as well as other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary. Participates in establishing and decommissioning offices and project sites as required. Maintains an accurate inventory of both deployed assets and storeroom equipment. Must be able to participate in some on-call and/or after-hours work as needed.
Uses experience and problem solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.
Qualifications and Skills Requirements
Skills required for this position are typically acquired through the completion of an undergraduate degree and 3 years of experience. Additional years of experience will be accepted in lieu of a degree.
Full Time
$53k-66k (estimate)
05/04/2024
05/20/2024
vtccorp.com
Fulton, MD
<25
IT Outsourcing & Consulting