Job description

Typically, we spend at least 40 hours a week earning a living. Why not spend that time in a career you are passionate about and in an environment you love?

Vision Computer Solutions is searching for our next Service Desk Engineer. To make the cut you have to be passionate about providing our clients white-glove service at every interaction. Additionally, you need to enjoy working in a team environment, exuding an "all for one and one for all" mentality. Plus, you should be comfortable working in an open-office environment, filled with the occasional game of ping pong, jokes, and distractions (all while being able to provide that white glove interaction).

If the team at VCS is resonating with your passions, we'd love to hear from you.

Perks of the Position:

• Option to enroll in benefits: medical, dental, &/or vision
• Option to enroll in 401(k)
• Profit sharing
• Personal Time Off
• Paid company holidays
• Office culture including: ping pong table, video games, exercise equipment, fowling, and corn hole
• Company sponsored meals
• Company sponsored reward events (think Whirly Ball, Dave & Busters, etc.)
• Company sponsored health initiatives (gym rebates)
• Reimbursement for company approved certification training
• Company provided hardware
• Monthly cell phone allowance
• Relocation subsidy possible
• Volunteering opportunities available

Role and Responsibilities:

All positions on our team require drive and determination to help us support our client base. Our next Service Desk Engineer will be responsible for assisting with:

• Improving users’ computing experiences through effecting remote monitoring
• Candidates must be energetic and focused with a strong motivation to learn new technologies and maintenance processes. This piece of the position requires dedication, persistence, follow-up, effective utilization of provided resources, and excellent customer service.
• Act as the first line of support, as the main point of contact to clients to solve their technical issues. Ensure all issues are documented, ticket statuses are kept current, and customer expectations met.
• Provide IT support for Microsoft's core business applications, customer line of business applications, server operating systems, and network-level support.
• Collaborate and work with other staff and vendor support resources
• Overall relationship management and the ability to utilize resources to respond to complex IT requirements
• The ability to help the team maintain, troubleshoot and support networks, equipment, software and services
• Troubleshooting network equipment and service-related problems with remote control technologies

Qualifications and Education Requirements:

• Technical support experience (MSP experience is a plus)
• Microsoft 365/Azure Management
• Management and troubleshooting in: Active Directory; DHCP; DNS; Group Policy; Windows 10/11; Server 2016/2019/2022; SharePoint/OneDrive
• Documentation and writing capabilities (a good way to show this would be your cover letter)
• Strong interpersonal skills required to effectively communicate with customers, staff, and vendors
• Passion for teamwork, problem solving, and exceptional customer service
• Must be well-spoken, organized, detail-oriented, dependable, and flexible
• Valid driver’s license and proof of insurance
• Reliable transportation (this position requires you to be at our Northville, MI office from 8:00 AM-5:00 PM, Monday - Friday)

Additional Notes: Any mix of Microsoft, PMI, Connectwise, VMWare, Dell, and SonicWall certifications are considered a MAJOR plus. Please, when submitting resumes and cover letters, consider the above questions and qualifications and tailor said documents to demonstrate these qualities.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• IT support: 3 years (Required)

Ability to Relocate:

• Northville, MI 48167: Relocate before starting work (Required)

Work Location: In person