JOB DESCRIPTION Page 1 of 2
POSITION TITLE:

Patient Support Representative

DEPARTMENT: Patient Support

REPORTS TO: Customer Support Manager

JOB SUMMARY:

Reporting to the Customer Support Manager, A Patient Support agent communicates with patients via phone to provide a clear overview of the prescribed test, verifies required tracking and shipping information, along with confirming receipt of and timely testing and return of the testing device. The position requires knowledge of computers, customer service skills, technology, and telecommunications to perform the required tasks.

DUTIES AND RESPONSIBILITIES:

• Answer inbound calls from patients.
• Placing outbound calls to patients.
• Obtains and verifies receipt and return of device from the patients.
• Updates patient files with accurate notes and patient demographics.
• Work device delivery calls, collections patient calls, and possibly lost devices from the required applications/software.
• Process and validate test orders received using the required applications/software.
• Other duties as assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

This individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Some experience preferred in navigating Web Sites, Excel, Email/Outlook and various MS office programs.
• Excellent written and verbal communication skills.
• Excellent phone manner.
• Organizational skills, detail oriented and ability to multi-task.
• Excellent production abilities.

PHYSICAL DEMANDS

• Must be flexible in terms of working hours to meet the requirements of the position.
• Must be able to lift up to 10 pounds.
• Must be able to sit and/or stand for a minimum of 8 hours per day.
• Must be able to speak clearly on the telephone.
• Ability to sit at a desk and work on a computer as needed.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.

QUALIFICATION STANDARDS

Education: High school education or equivalent required.

Experience: A minimum of one (1) year of customer service and/or medical scheduling experience or equivalent combination of education and experience preferred.

Grooming: All employees must maintain a neat, clean and well-groomed appearance per Virtuox, Inc’s standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Decatur, AL 35601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person