JOB SUMMARY:

The Physician Manager will be responsible for daily oversight and management of the VirtuOx Provider Portal, as well as assisting the Inside Sales and Outside Sales teams in related tasks. The Physician Portal Manager maintains good public relations, provides customer service, and technical support to all user accounts.

DUTIES AND RESPONSIBILITIES:

· Act as a client liaison between VirtuOx, Providers, and DMEs

· Processes Portal Registration requests – enrolling new Organizations and users, providing access to the VTX Provider Portal.

· Serves as a point of contact for VirtuOx clients and internal teams via phone and email.

· Review, validate and process orders in VirtuOx submitted via the Portal.

· Process, place and track consignment inventory orders for fulfillment.

· Manage and maintain consignment inventory levels for organizations.

· Run reports and analyze organizational statistics to ensure account performance is properly configured.

· Provides technical support and troubleshooting guidance to all users.

· Perform day-to-day support and monitor performance, ensuring that the VTX Provider Portal runs smoothly and efficiently.

· Calculates and reports weekly/monthly statistics as required by management.

· Work with internal and external partners to analyze and identify needs for enhancements, upgrades, or solutions to improve overall support of the platform.

· Escalate application problems to developers through Help Desk

· Participate in team meetings.

· Become an expert in VirtuOx platform with a complex understanding of HST and DME involvement.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

This individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

· Ability to support multiple clients and projects.

· Ability to work across multiple platforms and systems simultaneously with ease.

· Excellent customer service skills complemented by an ability to listen to and interpret client requests.

· Establishes and maintains effective communication and good working relationship with co-workers.

· Makes decisions reflecting knowledge of productivity and self-motivation.

· Displays a high-level of initiative, effort, and commitment to ensure the completion of assignments and projects in a timely manner.

· Ability to troubleshoot technology issues.

· Strong verbal and written communication skills.

· Resourcefulness and problem-solving aptitude.

· Results driven. Steadfastly pushes self for results.

· Works under daily direction of the Sales Teams

· Completes training requirements defined by manager.

· Maintains regulatory requirements.

· Always Maintains patient confidentiality.

· Reports to work on time and as scheduled, completes work within designated time.

PHYSICAL DEMANDS

· Must be flexible in terms of working hours to meet the requirements of the position.

· Must be able to lift up to 35 pounds.

· Must be able to sit and/or stand for a minimum of 8 hours per day.

· Must be able to speak clearly on the telephone.

· Ability to sit at a desk and work on a computer as needed.

· Must be able to stand and exert well-paced mobility for up to 4 hours in length.

QUALIFICATION STANDARDS

Education:

High School Diploma or GED

Experience:

A minimum of 3 years of customer portal experience.

Exceptional organizational skills, attention to detail, and customer service skills.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance per Virtuox, Inc’s standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• San Francisco, CA 94134 (Required)

Ability to Relocate:

• San Francisco, CA 94134: Relocate before starting work (Required)

Work Location: In person