Desktop Support in Salt Lake City, Utah

Salt Lake City, UT ( Lake City UT)

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity :

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Salt Lake City, Utah.

Provide IT systems desktop administration in a heterogeneous Microsoft Windows and RedHat Enterprise Linux environment

Desktop Support Administration

Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.

Provide local touch-labor services including end-user device installation, troubleshooting, and repair.

IMAC PC Install, Moves, Adds and Changes

Image Loads

Asset Recovery

Asset tagging

Printer Support

Client Center (Tech Bar) Support

IT Service Management Updates

Support Security with Security incidents (Spillage events)

Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications :

Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

Experienced with Linux OS (RedHat v8 preferred)

Experienced with Microsoft Windows

Experience with software installations on local machines

Knowledge of computer software, operating systems, hardware and networking

Audio Visual Experience

Knowledge of PC Imaging

Experience with change management and incident management

Experience with using tools such as : ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Excellent verbal and written communication skills

Good problem-solving and critical thinking skills

Able to work in a team as well as independently

Experienced in providing professional and courteous customer service

Ability to lift 50lbs

Preferred Qualifications :

Certified Dell Technician

Certified CompTIA A or Network

MCSA Certification

Windows Certification

Linux Certified

Expertise in Inventory Control

Requirements

Must be within driving distance of Salt Lake City, Utah and willing to work onsite

Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What is Important to Us :

You are an excellent communicator in writing and speaking.

You have the ability to work independently but also value teamwork.

Your problem-solving skills are excellent.

You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.

You seek a community of virtue-centered co-workers and clients.

What we offer you : As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates.

We provide ongoing learning and development opportunities to foster continuous growth.

More About VSO : VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others.

VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees.

We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website

Salary Description

$20.00 / hr - $30.00 / hr

Last updated : 2024-03-06