Onboarding is a critical function that drives customer success and migrations, by providing a world class experience to every mobility client. This role will ensure all customers have a clear understanding of the migration process and help prepare the client for the transition. They will be responsible for getting the steady state built to drive revenue and customer satisfaction. Roles and Responsibilities. Proactively manage initial account setu...
SOC Analyst I. Remote (anywhere within the U.S.) - MUST be able to work Eastern Standard Time. The position is open to U.S. citizens or Greencard holders and requires a favorably adjudicated GSA Fitness Review for Public Trust Positions. Job Description Summary. SOC Analyst will be part of MetTel SOC team responsible for reducing the impact of security incidents and ensures that critical business operations continue unhindered. SOC Analyst will b...
Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes. Ability to work cross - functionally with multiple teams in the organization. Ability to ask support technicians targeted questions to quickly understand the root of the problem. Work with field technicians through a series of actions, either via phone, email, or chat, to identify and resolve any issues to deliver a succe...
As an MDM Admin, you will partner with our existing and future MetTel customers to scope and deliver solutions to support the administration of mobile device applications. It will be your responsibility to configure new instances of MetTel MSP offerings, consult on all things related to MDM across the organization, and deliver an exceptional customer experience. Duties and Responsibilities. Will onboard and support MetTel clients with the Install...
SOC Analyst II. Remote (anywhere within the U.S.). The position is open to U.S. citizens or Greencard holders and requires a favorably adjudicated GSA Fitness Review for Public Trust Positions. Job Description Summary. SOC Analyst II will be part of MetTel SOC team responsible for reducing the impact of security incidents and ensures that critical business operations continue unhindered. SOC Analyst will be analyzing security and log data, perfor...
LOCATION IS HOLMDEL, NEW JERSEY OR NYC OFFICE ONLY. We are seeking a SQL Developer to join our team. The right candidate will have 5 years of experience developing SQL Databases. The ideal candidate will have 5 years hands on SQL experience, including solid software development experience with a B.S. in computer science from a leading computer science program. This candidate must have solid SQL Server, T-SQL and SSIS experience, be proficient in ...
MetTel is looking to onboard a new Advanced Service Delivery Coordinator. This team is an incremental part of the implementation process. Role Responsibilities. Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes. Ability to work cross - functionally with multiple teams in the organization. Ability to ask support technicians targeted questions to quickly understand the root...
Desktop Support Administrator w/MetTel. Salt Lake City, Utah Office. Summary. Under general direction, provides support to end-users for PC, server, applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce...
The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel's valuable enterprise accounts. As a primary Account Manager, you will successfully manage all aspects of your customers' accounts, including repairs, moves, adds, and changes. The candidate will also be responsible for periodic bill reviews and addressing any billing inquiries or issues with billing. You will participate in the planning, executing, and f...
MetTel is seeking a bright, highly motivated individual to join as a Client Experience Agent Tech to our award-winning team. Client Experience Agents answer incoming calls from customers to place orders, respond to inquiries, manage complaints, troubleshoot and submit repair tickets for service-related impacts. Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible...
MetTel Communications is seeking an experienced Personnel Security Specialist to process employees for HSPD12 Public Trust/Suitability and with the knowledge and experience to process contractor and sub-contractor employees for USPS Sensitive Clearances. Work with Human Resources to obtain the candidate names who will process for HSPD12 Public Trust/Suitability. Initiate the HSPD12 process with the candidate who must complete an initial form. Pas...
We are looking for a Client Data Analyst to join our team. As apart of this group you will support the implementation of our billing solution. Responsibilities include. Analyzes and documents data, interprets results, summarizes findings, and presents to partners and management for effective decision-making. Analyzes performance of individual matters and portfolios of business against established quotes, budgets, revenue and realization. Reviews ...
