What are the responsibilities and job description for the Technical Support - Wireless position at mettel?
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
MetTel is looking for a Technical Support - Wireless to join our growing team!
ROLE AND RESPONSIBILITIES:
The Technical Support engineer is responsible for the support and remedy of new device certification, ongoing device testing processes, client set up or vendor issues and supporting documentation. Wireless devices with a specific concentration on cellular device certification is required for this role.
- Remedy client and vendor issues
- Troubleshooting device carrier network issues
- Certify devices across the component lifecycle (SIM, profile, device, firmware, carrier matrix)
- Tier 1 Support of sales engineering with design, solution implementation and documentation
- Ability to conduct technical research and learn new technologies or features
DESIRED QUALIFICATIONS:
- Have a minimum 3 years of experience in cellular network core architecture and design.
- Linux/Unix
- Above average 2G/3G/4G/5G Networking
- Understanding of IT policies, architecture, Active Directory
- Modem AT commands knowledge and 3GPP guidelines
- Familiarity with IOT design and troubleshooting
- Familiarity with Samsung Knox, AirWatch MDM, Intune, CyberReef, etc.
- Knowledgeable and ability to read JSON, XML, Python, BASH and PowerShell, GitHub, etc.
- Strong deductive reason skills with meticulous attention to detail
- Logic-minded
- Passion for solving puzzles
- Critical thinking
- Ability to work within a complex, multi-vendor team
- Willingness to execute scientific methods with a strong documentation discipline
Additional desirable requirements and qualifications:
- CCNA preferred
- Linux preferred
- Some travel for training and vendor meetings or other business needs
*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $80,000 to $90,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net
Salary : $80,000 - $90,000