Holiday Inn Biltmore West is currently accepting applications for a Front Office Manager. If you have experience in hotel management or the front desk of an IHG property, love to exceed guest expectations, and are looking for a supportive and collaborative work environment with great benefits, this may be the perfect fit for you. Join our team and play a key role in delivering exceptional hospitality experiences to our guests while contributing to a positive and rewarding work environment. Apply now to become part of our dedicated team at Holiday Inn Biltmore West!

Full-time associates are qualified for our robust benefits plan.

Our benefits include:

• Dental insurance
• Employee assistance program
• Employee discount
• Free parking - easy access from I-40 & 26
• Health insurance - starting from $40/month!
• Life insurance - including a $15,000 basic life policy FREE to you
• Paid time off
• Pet insurance
• Tuition reimbursement
• Vision insurance
• Consistent schedule

Your Role:

As the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and coordinating activities across all departments to deliver exceptional service to our guests. Your responsibilities will include:

• Coordinating all activities between the front desk and other departments to ensure timely and accurate room requests, amenities, and services.
• Fostering a collaborative, proactive, and interactive working environment that promotes teamwork and excellence.
• Enforcing safety, emergency, and accident procedures to ensure the well-being of guests and staff.
• Maximizing team potential by providing hands-on leadership, mentoring, coaching, and regular feedback to improve performance and achieve department goals.
• Representing Virtelle Hospitality professionally in community-related activities to promote our brand and values.
• Handling all interactions with tact and professionalism, exceeding guest expectations, and providing outstanding customer service at all times.

Qualifications: To excel in this role, you'll need:

• Minimum 1 year of hotel management experience,
• or 2-4 years of experience in a front desk role at an IHG property.
• Strong problem-solving skills and computer literacy.
• Excellent leadership, communication, and interpersonal skills, with the ability to conduct group presentations and manage disagreements between associates.
• A well-organized and self-motivated approach, with the ability to maintain composure in all situations and uphold our high standards of guest service.
• An excellent understanding of verbal and written English, and the ability to effectively communicate with both internal and external stakeholders.

How to Apply: If you meet the qualifications and are excited about the opportunity to join our team, please submit your resume and a cover letter detailing your relevant experience and why you're the ideal candidate for the Front Office Manager position at Holiday Inn Biltmore West. We look forward to hearing from you!

Holiday Inn Biltmore West is an equal opportunity employer.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Morning shift
• Nights as needed
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel management: 1 year (Preferred)
• Front desk: 3 years (Preferred)

Ability to Commute:

• Asheville, NC 28806 (Preferred)

Ability to Relocate:

• Asheville, NC 28806: Relocate before starting work (Required)

Work Location: In person