15 Front Office Supervisor Jobs in Asheville, NC
Omni Hotels & Resorts is Hiring a Front Office Supervisor Near Asheville, NC
Grove Park Inn
The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.
Omni Grove Park Inns associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.
Job Description:To create an atmosphere in the lobby conducive to the prompt and efficient handling of all guests needs.
Responsibilities:- Complete training of Bellmen and Doormen as directed by the Manager of Guest Services.
- Oversees and keeps on order the storage of all guest luggage.
- Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.
- Oversees the Maintenance of all the Bell Carts.
- Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.
- Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
- Supervises Bellpersons and Greeters to ensure a smooth and orderly work flow and maximum service to our guests.
- Arrange alternate luggage area space during peak bag storage times.
- All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotels facilities.
- Understand and responsible for hotel key policies.
- Responsible for handling all convention-related distributions to guest rooms.
- Greet our guests in friendly, warm manner.
- Maintaining an orderly log of fronts.
- Maintaining an orderly package log.
- Follow-up check of stored packages.
- Be familiar with Epitome and GoConcierge systems.
- Strive to improve Medallia scores.
- Be involved in resolution of as many guests complaints as possible.
- Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
- Provide a Welcome Call to guest as required by management.
- High School Diploma or equivalent.
- Prior supervisory experience required.
- Prior hospitality experience preferred.
- Ability to teach, develop, and motivate others.
- Must have the ability to multi-task.
- Excellent verbal and written communication skills required.
- Must be 21 with valid Driver's License
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Job Summary
Full Time
$36k-48k (estimate)
05/02/2024
05/15/2024
omnihotels.com
DALLAS, TX
7,500 - 15,000
1996
ROBERT B ROWLING
$200M - $500M
Accommodations
Related Companies
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
