1 Client Success Coordinator Job in Moon, PA
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
VIQTORY is Hiring a Client Success Coordinator Near Moon, PA
- Acquire Detailed Customer Feedback
- Send CSAT surveys following specific occurrences
- Acquire feedback about products
- Evaluate communication styles and overall onboarding and strategy processes
- Create positive experiences for our clients
- Fulfill products on time
- Narrow response time
- Enhance the onboarding (include educational videos or resources to educate clients on our capabilities)
- Add articles to the knowledge base
- Improve Client Loyalty with new Thank You gifts and a Loyalty & Rewards Program
- Update the CS Hubspot Workflows to automate more external communication based on the products sold and the months to fulfill
- Improve resources for internal communication (campaign IOs, folders, notes, utilization of Hubspot, meetings, etc.)
- CS Training Courses
- Oversees the relationship development with assigned clients, helps with issues, gathers assets for marketing campaigns, and continually delights them with a positive, client-centric attitude. Provide proactive strategy as needed
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional client experience and rectify any client issues
- Be a client advocate while capturing client feedback and reporting results to the Executive team for necessary action
- Efficiently manage time to focus on essential activities to ensure client satisfaction
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Provide support for the Vetrepreneur Franchise Coaches through candidate outreach, presentation building, and providing login credentials when needed
- Associate or Bachelor’s degree and 1-3 years of experience in a client-facing role, such as Client Success, Customer Support, or Account Management
- 1-3 years of experience with Hubspot, or a like Sales CRM, and an understanding of workflows & automation
- Possess strong phone, written, and verbal communication skills
- Confident, high energy, self-motivated, and a true team player
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Well-organized, with a high attention to detail and ability to prioritize
- While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone.
- Sitting at a computer desk for a prolonged period of time.
- The ability to occasionally lift office products and supplies.
- Competitive compensation based on experience
- Medical, Dental, Vision and Life Insurance
- Paid personal time off and holidays
- 401(k) retirement plan with discretionary year-end profit sharing
- Comprehensive new-hire and ongoing training
- Casual work environment with work-life flexibility
- Company social events
- Compensation commensurate with experience commission structure for new sales.
We consider applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age (40 or over), disability, genetic information, veteran status, or any other legally protected status under local, state, or federal law.
Job Summary
Full Time
Print & Book Publishing
$49k-61k (estimate)
02/29/2024
04/28/2024
viqtory.com
CORAOPOLIS, PA
25 - 50
2001
Private
CHRIS HALE
<$5M
Print & Book Publishing
Related Companies
The job skills required for Client Success Coordinator include Customer Support, Life Insurance, Flexibility, Attention to Detail, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Success Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Success Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Success Coordinator positions, which can be used as a reference in future career path planning. As a Client Success Coordinator, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Coordinator. You can explore the career advancement for a Client Success Coordinator below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
