As a Guest Services Representative, you will be tasked with assisting guests in creating lasting experiences and memories. You will serve as both an adviser and a salesperson, offering your knowledge to help our customers resolve their problems. We will provide you with all the necessary tools required for your role, and you will always have contact with us through our company email address containing @villatel.com. We will never ask you to transfer any funds to apply, interview, or accept a job offer. Additionally, we will not request your personal information such as your social security number or date of birth before or during the interview process.

$18 per hour

• Observe, study, and understand the needs of guests
• Answers inbound telephone calls from websites, chats, emails, and channel partners such as Airbnb, Vrbo, Booking.com, and many others
• Become a product expert! Know our homes to walk all guests through them via phone
• Be a Villatel ambassador, so that potential guests know the value and the difference we add
• Motivated and driven to close all inquiries into bookings
• Work within a Property Management System (Track), to enter new bookings and modify existing bookings
• Services existing bookings, including making changes to reservations, accepting and recording payments, and assisting travel partners with arranging guest preferences. Researches and provides information in order to accommodate special needs and/or guest preferences
• Researches and provides information in order to accommodate special needs
• Work with external/internal team members (front desk, operations, maintenance, housekeeping) to satisfy guest needs

• 2 years of customer service or reservation experience in travel or hospitality
• Ability to successfully manage multiple tasks and prioritize effectively
• Strong verbal and written communication skills
• Knowledge of Property Management System (Track) and the ability to learn additional systems
• Proven success in sales, including the ability to match customer needs to available solutions
• Metric-driven with the ability to make decisions when variables exist
• Ability to work in a fast-paced environment

Why work at Villatel? We love, love, love vacations. For ourselves, sure (don’t get too excited). But more importantly, for the tens of thousands of guests who visit us each year looking to have the most incredible experiences of their lives. Our mission? Exceed their expectations every single time—by offering vacation rentals and a level of service that is consistently luxurious, reliable, and financially attainable.

As the first-ever “flag” hospitality brand in the vacation rental sector, we simultaneously design, maintain, and service every home we put on the market. So, unlike the average vacation rental platform, we don’t just hope our homes and guest experiences are up to snuff. We actively make them as incredible as we can—by owning every step of the process.