50 Guest Services Representative Jobs in Orlando, FL
Dr. Phillips Center for the Performing Arts is Hiring a Guest Services Representative Near Orlando, FL
The Guest Services Representative is responsible for welcoming guests to the arts center and providing information and services to ensure an exceptional customer experience.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Provide exemplary guest service while performing the following activities: greeting guests, seating guests, scanning tickets, distributing playbills, assisting guests with special access, and directing guests to bars, theater doors, restrooms or other areas. Demonstrate a thorough knowledge of building information to include: location of concessions, merchandise sales, restrooms, concierge desk, elevators, stairs, emergency exits, first aid station and local area knowledge such as: valet, parking, local restaurants and hotels.
- Maintain a positive attitude and welcoming demeanor. Respond to guest concerns/situations in a professional, quick, thorough, and respectful manner.
- Attend all pre-show/event meetings to gain critical information related to show/event details. Complete certain tasks in compliance with standards established by Dr. Phillips Center including dealing with: specific show information; coordinating intermission activity; eliminating distractions; and comprehending any special updates.
- Assist with training Volunteers on operational responsibilities.
- Work quickly as a team to help maintain the cleanliness of the theater and lobby areas before and after every event or performance, as well as set up certain elements, which requires lifting and carrying.
- Monitor guests and surrounding areas for potential safety concerns or hazards and adheres to all Dr. Phillips Center safety procedures. Assist as assigned during an emergency and/or evacuation following established Safety Procedures.
- Interact with guests with disabilities in a respectful and appropriate manner; fulfilling guest needs as outlined in the company provided ADA training.
- Complete all required training and remain knowledgeable on all protocols related to Life Safety, Crowd Management, Evacuation, ADA and Customer Service.
- Remain knowledgeable of ancillary programs and services provided by the arts center. Stay current with arts center news and information.
- Assist in the servicing and operation of show merchandise sales. Process sales, handle cash, check, and credit card transactions successfully and quickly.
- Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting and demonstrating the core values.
- Maintain a professional and friendly relationship with other departments, colleagues, and partners.
- Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Maintain Dr. Phillips Center standards of customer service at all times.
- Able to effectively communicate in English in both written and oral forms.
- High school diploma or equivalent preferred
- One-year experience providing high-touch customer service, preferably in a performing arts or hospitality setting.
- Experience with merchandise sales. Knowledge of proper cash/credit card transaction processing. Ability to perform moderately complex math functions (add, subtract, multiply & divide). Must be able to accurately complete requires sales and cash handling reports as instructed.
- Ability to maintain high standards in customer service when/while interacting with a diverse customer base.
- Strong ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.
- Effective communication skills. Able to quickly assess and resolve guest concerns.
- Ability to work well in a team environment.
- Familiarity with theater seating and terminology.
- Must be available for three shifts per week with at least one of those shifts being a weekend day.
- This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs.
- This role has specific physical requirements such as: sitting and/or standing while being alert and attentive for extended periods of time; ability to move easily up and down stairs; ability to work in low light conditions (i.e. inside theaters), able to lift up to 10 lbs., and occasionally working outdoors.
Dr. Phillips Center participates in an employment electronic eligibility verification program through E-Verify.
Job Summary
Full Time
Sports & Recreation
$31k-39k (estimate)
01/13/2024
05/18/2024
drphillipscenter.org
ORLANDO, FL
<25
2003
KATHERINE RAMSBERGER
$5M - $10M
Sports & Recreation
Related Companies
About Dr. Phillips Center for the Performing Arts
Dr. Phillips Center for the Performing Arts is located in the heart of Downtown Orlando, Florida. Including two performance theaters, outdoor plaza, and educational programs, we are a non-profit championing Arts For Every Life. From ballet to Broadway, comedy to popular music shows, youre always in for an amazing experience here at the arts center. There are more opportunities than ever to get engaged with and experience the Dr. Phillips Center. Show performances/group tickets Booking seats for shows and performances are great for student groups and field trips, team building and corporate ou...tings. Benefits include one-on-one guest service and savings for groups on select shows. Premium Hospitality Delight and entertain your clients, team and very important guests in our Tupperware Hospitality Suite. Membership comes with a concierge, your choice of a flexible ticket bank, complimentary light bites, beverages valet and more perks! Sponsorships Create more fans for brands with the arts centers 650,000+ annual guests, through custom sponsorship packages. Donors Your direct financial contribution ensures our vision of Arts For Every Life continues on in Central Florida. Name A Seat Create a lasting legacy at the arts center with a name plaque on a theater seat you choose. Events From corporate retreats, to industry conventions and luncheons, glamorous weddings and other celebrations, the arts center is a go-to location for events large and small.
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The job skills required for Guest Services Representative include Customer Service, Guest Service, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Representative positions, which can be used as a reference in future career path planning. As a Guest Services Representative, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative. You can explore the career advancement for a Guest Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Representative jobs
The Guest Services Representative will ensure the guests have a great experience.
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Listen, understand and take action.
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Measure and analyse customer feedback.
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They also do greetings upon arrival of the guest and making them feel welcomed
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Step 3: View the best colleges and universities for Guest Services Representative.
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