Join our Vida Medical Centers' Customer Service team, now with 2 positions available at the corporate location. Company with great benefits including paid time-off, holidays and bonus. Minimum of 1 year experience in this field is required for this position.

The Customer Service Representative is responsible for providing exceptional customer service to patients, assisting with inquiries, scheduling appointments, and ensuring a positive experience for all individuals interacting with our facility. This position operates in a dynamic and professional environment to ensure the highest level of quality healthcare is delivered to our members. Job duties include, but are not limited to:

• Handle inbound and outbound calls in a professional, courteous, and timely manner. Address callers needs which may include resolving issues and educating caller.
• Assist patients by scheduling, canceling and/or confirming medical provider appointments and Transportation (if applicable).
• Answer phones as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities. When applicable, collaborate with other Departments by transferring the call or message through EMR.
• Maintain patient’s information updated in the EMR system, verify patient’s demographic information in every call (address, phone number, emergency contact, etc.)
• Be fully trained, familiar, and remaining up to date with services and changes in our company, making sure you always provide accurate information to our members.

Skills Required:

• Attention to detail
• Computer skills
• Customer service
• Teamwork
• Problem-solving
• Communication
• Organization
• Time management
• Punctuality
• Billingual (English/Spanish) preferred

Tipo de puesto: Tiempo completo

Sueldo: A partir de $14.00 la hora

Experiencia:

• Customer Service: 1 año (Deseable)

Lugar de trabajo: Empleo presencial