420 Member Services Manager Jobs in Boston, MA
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Victory Programs, Inc. is Hiring a Member Services Manager Near Boston, MA
- Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy Care at all times including maintaining professional ethics, boundaries and client confidentiality and working from a strength based perspective using evidence base practices (MI, CBT, Harm Reduction etc.)
- Maintain compliance of protocols established by Victory Programs and local regulatory authorities, including but not limited to HIV/STI testing, street outreach, Naloxone distribution.
- Provide training and administrative supervision for assigned direct-care staff.
- Assess and respond to incidents utilizing established de-escalation protocol and/or supplemental appropriate emergency response procedures. Provide technical assistance on de-escalation techniques where needed.
- Support program leadership team in the maintenance and enforcement of Connector Membership Guidelines, including member suspensions and programmatic restrictions.
- Manage monthly program supply inventory and ordering in coordination with the program leadership.
- Serve as point person for coordination of repair or service needs in coordination with program leadership team and Facilities department.
- Educate direct-care staff on topics related to substance use practice, harm reduction, current trends in street drugs, and survival practices for people experiencing houselessness.
- Provide syringe services, naloxone, and harm reduction supplies for individuals at risk for overdose of infectious disease transmission.
- Oversee client registration process.
- Manage protocol and oversight of harm reduction and hygiene and supply distribution, including service window.
- Oversee the onsite coordination of volunteers and volunteer events.
- Uphold agency protocols for data collection and record management.
- Attend weekly supervision, monthly staff meetings, and periodic professional development trainings and workshops as requested by supervisor.
- Adhere to the Victory Programs Confidentiality Policies and Procedures at all times and in the course of all interactions.
- Participate and support the agency in program events, State House rallies, fundraising and advocacy events, rallies, walks and any additional functions.
- Perform any other duty or task that may be requested from time to time by your supervisor or their designee.
- Previous experience working in human services and/or a drop-in setting.
- Two years of supervisory/management experience.
- Working knowledge of HIV/AIDS and viral hepatitis, homelessness, substance use, STIs, and sex work as well as health-related social issues faced by persons who use drugs.
- Ability to work effectively with individuals of diverse race/ethnicity, sexual orientation, gender identity, sex and drug cultures, age groups, religion, country of origin, disability and economic status.
- Excellent verbal communication skills including an ability to have open and affirming conversations about sex and substance use risk.
- Ability to work in an environment that involves potentially hazardous materials (blood borne pathogens, discarded syringes, etc.) and situations that require safety precautions and/or the use of protective equipment.
- Demonstrated competence in service coordination and networking with other human service and health care providers.
- Strong computer skills, including experience with Microsoft Outlook, Excel and the internet.
- Complete TB assessment (may be obtained upon hire)
- CPR certification (may be obtained upon hire)
- Three professional references, at least two from a supervisor.
- Previous experience in nonviolent crisis intervention, de-escalation, and milieu management.
- Bilingual capacity preferred.
Job Summary
Full Time
Civic & Environmental Advocacy
$80k-102k (estimate)
08/04/2023
05/04/2024
vpi.org
DORCHESTER, MA
25 - 50
1975
Private
ANNE PINKHAM
$5M - $10M
Civic & Environmental Advocacy
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