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This position provides input and guidance towards creating and maintaining the company's technical literature. The position is also responsible for creating, defining, and implementing short- and long-term Technical Service projects that support the INNOVATE IDE study and commercialization strategies and objectives.
In addition to providing leadership to the Field Service Engineers, this position also maintains a relationship with R&D, Quality Assurance, Clinical Affairs, Marketing, Regulatory and Clinical Services teams and provides high-level technical support for BrioHealth Solutions products.
POSITION RESPONSIBILITIES
The following are essential job functions .
Management and Leadership
Process and Product Improvements
Technical Reference Material
Customer Service
JOB SPECIFICATIONS
Minimum Education
BS in engineering or related field.
Minimum Experience
5-8 years of experience in the medical device industry, preferably in the technical services field is required. 2-3 years of experience managing people in a technical service setting is required.
Desired Experience
Experience with product development in an R&D setting highly desired. Experience in managing virtual teams is a plus.
KEY KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction .
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
About BrioHealth Solutions Inc
BrioHealth Solutions Inc., Inc. is an advanced medical device company dedicated to the research, development, and commercialization of a miniaturized implantable ventricular assist system (CH-VAD®) featuring total magnetic suspension (TMS) for the treatment of end-stage chronic heart failure. With offices in the U.S. and China, we are growing our U.S. team in preparation for clinical studies and regulatory approval in the U.S. and Europe.
Full Time
$111k-145k (estimate)
04/30/2024
05/16/2024
The following is the career advancement route for Technical Services Manager positions, which can be used as a reference in future career path planning. As a Technical Services Manager, it can be promoted into senior positions as a Technical Customer Support Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Services Manager. You can explore the career advancement for a Technical Services Manager below and select your interested title to get hiring information.