IT Help Desk Customer Service

Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.

Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Description

Victory Automotive Group is looking for qualified entry-level jobseekers for a help desk position.

You will serve as front line support for the technology needs of Victory Automotive Group. This includes phone support, chat support, online requests, and some “boots-on-the-ground” customer service. You will be expected to perform information gathering, troubleshooting, and documentation, ending in successful incident resolution. Participation in value-added work groups and non-customer service tasks to improve IT support, such as maintaining the knowledge base, attending team meetings, and working with other service delivery teams will be required. You may also be asked to perform other duties as assigned.

You will utilize your skills in effective communications, problem solving, and teamwork, all while practicing excellent customer service. You will be required to maintain confidentiality as is mandated by applicable state and federal laws, such as HIPAA and FERPA. New hires will be given performance expectations at the start of their engagement and will be expected to meet or exceed them.

Additional Information:

• You must be able to tolerate “desk work” for long periods of time, including sitting at a computer, keyboarding, and phone operation
• Position requires travel flexibility throughout the year
• Position supports East and West coast locations
• Physical requirements include, but not limited to, bending, crouching, kneeling, lifting 50lbs or less

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Responsibilities

• Provides PC and Network support to all users within the organization
• Supports PC hardware and printer interface requirements
• Maintains Microsoft Windows operating systems environments
• Supports Microsoft products and servers and any industry-specific software
• Performs other duties as assigned

• Help Desk experience preferred
• Demonstrate knowledge Windows and Mac OS desktops and laptops
• Demonstrate knowledge or have capacity to learn iOS and Android smartphones and tablets
• Demonstrate knowledge or have capacity to learn Enterprise productivity software, such as Microsoft Office and Google Tools
• Demonstrate knowledge of iOS and Android smartphones and tablets
• Demonstrate knowledge or have the capacity to learn network connectivity via wired, wireless, and VPN
• Demonstrate knowledge or have the capacity to learn shared storage (file shares, NAS, and cloud storage)
• Demonstrate knowledge or have the capacity to learn security measures such as two-factor authentication and mobile device management
• Basic application troubleshooting
• Able to manage workload and prioritize multiple projects
• Professional and dependable

Compensation

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

It’s time to make the most important move of your career!

Apply Now!