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As a Viaero Customer Care Representative, you would be responsible for handling inbound phone calls regarding cellular service. Our Representatives strive to provide one-call resolution for problems, issues, and inquiries conveyed by customers. You would also provide valuable feedback to our management regarding ways to improve efficiency and customer service and can play a large role in retaining our loyal customers. In this role, you get an excellent foundation that you can use to move into higher-level or more specialized positions within the Customer Care team or within other Viaero departments, which allows you an unrivaled opportunity for growth! This position is based in our call center located at 830 E Platte Ave Suite D, Fort Morgan, CO 80701.
Shifts are assigned through quarterly shift bid, and on-call and Saturday shifts are done on rotating basis. Customer Care Team hours of operation are as follows:
Monday – Friday: 6:00am-8:00pm
Saturday: 8:00am-5:00pm (rotating shift)
Sunday: 11am – 5:00pm
Responsibilities and Duties:
Qualifications:
Viaero's Customer Care Representatives need to have:
Must be at least 18 years old, have a valid driver's license, and a high school diploma or GED. Customer service or sales experience is desirable, but will train the right candidate. Candidates must be able to successfully pass criminal background and substance checks.
What we offer:
Full Time
$33k-42k (estimate)
05/04/2024
05/20/2024
viaero.com
FORT MORGAN, CO
200 - 500
1991
Private
FRANK DIRICO
$200M - $500M
Telecommunications
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.