Employee Location : The ideal candidate will reside in a US location that is in the Eastern Time Zone.

Description

The Inside Sales Representative is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

This position is 100% remote / virtual, preferably based in the region to which the ISR is assigned.

Essential Functions

Sales and Marketing

• Consult with current and potential customers in an assigned geographic area using phone, email, texts, videoconferencing, and other platforms to convert new business, maintain current customers, and grow market share.
• Communicate daily with Territory Managers, Regional Manager, Marketing, and other company organizations and external partners as required.
• Form long-standing customer relationships with assigned accounts.
• Develop and implement sales plans to meet business goals.
• Travel occasionally as needed for training, sales meetings, conferences, etc.
• Utilize Vetoquinol’s Sales Excellence program to engage with customers.

Customer Service

• Assist customers in a timely manner.
• Manage orders taken by phone, email, or other methods; ensure accurate entry into the Customer Relationship Management (CRM) system and communicate information to distribution partners.
• Organize workflow to meet customer and company deadlines.
• Present and discuss the products and services of the company in a way that conveys an image of quality, integrity, and superior understanding of customer needs.
• Manage inbound and outbound phone calls professionally and efficiently, using good communication skills.
• Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.

General / Administrative

• Document all customer interactions with detailed notes in the CRM system.
• Support the company vision and mission, and demonstrate the corporate core values in all professional activities.
• Comply with all OSHA safety requirements, work rules, and regulations.
• Compile and maintain all required records, documents, etc.
• Follow systems and procedures outlined in company manuals.
• Communicate out-of-office plans to manager and teammates to ensure uninterrupted customer coverage.
• All other duties as requested by management.

Qualifications

Formal Education and Certification

Bachelor’s Degree or 3 years of inside sales experience preferred.

Knowledge and Experience

• Inside sales experience highly preferred.
• Experience in the animal health industry highly preferred.

Personal Attributes

• Exceptional written, verbal, and interpersonal communication skills.
• Ability to work under pressure and with shifting priorities.
• Team player willing to participate in meetings and other team activities.
• Ability to manage time efficiently and to multi-task.

Last updated : 2024-05-19