Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
The In-Home Services field professionals lead all field operations and thousands of technicians in 135 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.
Job Duties and Responsibilities
The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.
As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunities for advancement.
Key Responsibilities:
Supporting new employees through training and future development
Demonstrating and coaching behaviors that ensure quality customer service
Training existing Installers/Technicians on changing processes, procedures, and technologies
Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
Improving team and individual performance by working hands-on alongside the technicians
Managing fleet-related processes including vehicle maintenance and upkeep
Addressing escalated customer and/or employee issues
Skills, Experience and Requirements
Education:
High School diploma, college degree preferred but not required
Skills and Qualifications:
A strong competency in leading, developing, mentoring, and coaching
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
Ability to write reports and correspondence
Excellent presentation, facilitation, and communication skills
Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
Ability to climb a 40 Ft. ladder safely. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
Willingness to work flexible hours, including weekends
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year