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Overnight Customer Service Representative (Saturday - Wednesday, 10pm - 6am)
$38k-47k (estimate)
Full Time | Lending & Credit 2 Months Ago
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Veterans United Home Loans is Hiring an Overnight Customer Service Representative (Saturday - Wednesday, 10pm - 6am) Near Columbia, MO

Customer service, dependability, efficiency, and communication. Those are the skillsets of a successful Customer Service Representative at Veterans United.
As a Customer Service Representative, you respond to inbound calls and guide the caller to the solution they need. Your calls may entail answering general loan questions, transferring to other departments, or addressing the caller’s inquiries. In a nutshell, a Customer Service Representative is to help in whatever capacity will lead to enhancing the life of the caller.
Our Customer Service Center at Veterans United is not your typical call center. The employees within this department work in a fast-paced, close knit, compassionate environment. The teams are intentional about building camaraderie and participating in department-wide events and activities.
We’re always looking for folks who are passionate about what they do and will deliver results with integrity, while enhancing the lives of those around them. In fact, those lines are right from our
values
.
In order to best serve our callers, our Customer Service Center is open 24/7. We have various shifts throughout the week that can work for different schedules. Our Customer Service Representatives are assigned one shift upon hire. The full-time shift/s we are currently looking for are:
  • Saturday - Wednesday, 10pm - 6am
Job duties may include, but are not limited to:
  • Answer phone calls and direct to correct departments.
  • Have a basic understanding of the loan process or ability to learn.
  • Answer basic questions about VA loan while providing great customer service.
  • Be able to multi-task between sending emails or instant messages to help solve issues.
  • Work well under pressure when dealing with upset/difficult borrowers.
We’ll also want to know you can demonstrate these attributes:
  • Ability to work assigned shift
  • Ability to learn and thrive in a fast-paced environment
  • Great phone skills
  • Great work ethic and a desire to succeed
Learn more about us on
Glassdoor
and our career site at
vu.com/careers
Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$38k-47k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

07/19/2024

WEBSITE

veteransunited.com

HEADQUARTERS

COLORADO SPRINGS, CO

SIZE

1,000 - 3,000

FOUNDED

2002

TYPE

Private

CEO

GRANT SCHNEIDER

REVENUE

$200M - $500M

INDUSTRY

Lending & Credit

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About Veterans United Home Loans

Veterans United Home Loans is the provider of VA Loans.

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The following is the career advancement route for Overnight Customer Service Representative (Saturday - Wednesday, 10pm - 6am) positions, which can be used as a reference in future career path planning. As an Overnight Customer Service Representative (Saturday - Wednesday, 10pm - 6am), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Customer Service Representative (Saturday - Wednesday, 10pm - 6am). You can explore the career advancement for an Overnight Customer Service Representative (Saturday - Wednesday, 10pm - 6am) below and select your interested title to get hiring information.

If you are interested in becoming an Overnight Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Overnight Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Overnight Customer Service Representative job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Overnight Customer Service Representative jobs

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Step 3: View the best colleges and universities for Overnight Customer Service Representative.

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