Summary

These Program Support Assistant positions are in Business Office services at the Boston VA Healthcare Systems. These positions are full-time at 40 hours per week.

Duties

These Program Support Assistant positions are under the Support Services section in the Business Office at the VA Boston Healthcare System.

The incumbent may be assigned to work irregular tours of duty including evenings, weekends and holiday.

MAJOR DUTIES

• Working and communicating with clients and customers.
• Responds to a high volume of calls efficiently and promptly.
• Analyzes and determines the appropriate level of management or personnel to contact using clear communication skills.
• Receiving mail from external sources, to include hazardous / perishable materials along with urgent and time sensitive documents.
• Separates mail for redistribution within the organization.
• Assess outgoing mail for proper addressing, labeling, and packaging.
• Responds to major systems malfunctions.
• Triaging emergency situations and alerting the proper personnel.
• Determines when a service call is needed for maintenance on equipment.
• Performs routine maintenance on copy machine daily and cleaning copy machinery, when necessary, to insure maximum operating efficiency, to correct deficiencies and to minimize "down time".
• Places service call and arranging for prompt service.
• Reviews all reproduction requests, assuring compliance with VA regulations, copyright Laws, and local policies.
• Evaluates copies to be reproduced to preclude duplications of effort and to insure clarity of finished product.
• May serve as a timekeeper.
• Other duties assigned.

Work Schedule : Various tours : 4 : 00 . to 12 : 00 am, 12 : 00 . to 4 : 00 ., 7 : 30 . to 4 : 00 . or 8 : 00 . to 4 : 30 .

Compressed / Flexible Schedule : Not Authorized

Telework / Virtual / Remote Work : Not Authorized

Position Description Title / PD# : Program Support Assistant / PD03500A

Critical Skills Incentive (CSI) : Not Authorized

Permanent Change of Station (PCS) : Not Authorized

Relocation / Recruitment Incentives : Not Authorized

Financial Disclosure Report : Not required

Notifications :

• These positions is in the Competitive Service.
• Veterans' preference does not apply for internal or other current permanent Federal agency employees.
• Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted).

In some cases, more than one SF-50 may be required to show a higher grade previously held.

Interchange Agreements with Other Merit System : Employees who occupy medical or medical-related positions and were appointed under 38 .

4701(1) or (3) formerly 38 . 4104 (1) and (3) must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System.

Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment.

• These positions are NAGE Bargaining Unit positions.
• These positions are covered by locality-based comparability pay.
• Incomplete applications will not be considered.
18 hours ago