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Call Center Agent - First Shift - Full-Time
Job Locations US-MI-Grand Rapids
2024-10028
Category
Customer Service and Support
Position Type
Full Time
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.
We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.
Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise.
At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks.
This position is accountable for individual metrics as well as meeting monthly team collection goals.
Responsibilities
Adheres to work schedule
by making the appropriate request and following up to ensure completion
Qualifications
Education
Experience
1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
Tools and Technology
Connect With Us!
Not ready to apply? Connect with us for general consideration.
Last updated : 2024-06-11
Full Time
Ancillary Healthcare
$34k-44k (estimate)
05/02/2024
09/11/2024
versiti.org
KENOSHA, WI
1,000 - 3,000
2012
MARY JEFENOVEC
<$5M
Ancillary Healthcare
Versiti was founded with the belief that together, our blood centers can better serve peoples urgent need for life-saving healthcare. That we can strengthen and restore the health of our communities while conducting groundbreaking research. That we can integrate scientific innovation, medicine, and service in ways that no other blood health organization can match. Were driven by the urgency of our work and inspired by the generosity of the people we rely on for life-saving donations. We have the privilege to safeguard these gifts and ensure they go where the need is greatest, in our communitie...s and beyondand our hospital and healthcare partners across the nation rely on the speed, safety, and availability of these gifts. Our people are driven by a relentless curiosity. As the home of the world-renowned Blood Research Institute, we attract leading blood health researchers from around the world who are passionate about advancing personalized medicine. We conduct focused research in areas like cellular therapies, oncology, and genomics, to make a difference in the lives of people through the healing potential of blood. People need people. There is no substitute for blood, organs, tissue, or bone marrow. They are precious. They are perishable. And the need for them is vital. As a partnership of blood centers, were far stronger together than we are alone. Ultimately, the meaning of our work is found in the lives we save and the people we serve. Our dedication to service and safety will enable us to become the partner of choice for hospitals everywhere. Our commitment to scientific rigor can save lives and advance the field of personalized medicine. And our commitment to building deep relationships with our donors will transform Versiti into a beacon of hope, care, and innovation in the communities we call home.
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The job skills required for Call center agent include Customer Service, Microsoft Office, Written Communication, Data Entry, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center agent. Select any job title you are interested in and start to search job requirements.
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Call center agents are at the frontline of providing solutions to customers’ problems.
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Call center agents need a cache of polite phrases to use when talking with customers.
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Call center agents not only listen to customer complaints, but they also process requests.
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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
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Manage difficult customer situations and transfer calls to appropriate persons when necessary.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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A call center agent performs a number of functions that are more than just picking up calls.
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Learn to deal with angry customers.
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Use a Calm Soothing Tone of Voice.
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