Job Summary

Responsible for direct customer contact in all areas relating to inquiries, orders, order entry, pricing, scheduling, delivery dates, packaging and troubleshooting customer complaints. Uses the knowledge of product, company capacities and capabilities to achieve customer satisfaction and growth.

_ Essential functions_

• Maintain positive relationships with various customers
• Reply to customer inquiries promptly and accurately using a polite and courteous manner both in email and phone
• Receive, compile and enter sales orders into MIEitrak
• Submit estimate inquiry within reasonable time; record and file appropriately
• Inform department heads of any special requests required by customer
• Handle all aspects of sale orders, including but not limited to billing, shipping, changes to delivery dates, acknowledgments, quality, credits and RMAs
• Document, respond, troubleshoot and resolve all customer issues and concerns in a timely fashion to ensure customer satisfaction and retention
• Track work orders and communicate with supervisors and/or operations manager to ensure progress and on-time completion of work orders
• Communicate with customers on any changes to original work order(s) promptly
• Assist traffic on orders for shipment and delivery; communicate accordingly to customers and/or subcontractors
• Review customer vendor performance data for validity
• Promote and generate new sales from new and/or existing customers
• Other duties may be assigned.

_ Supervisory Responsibilities_

This job will have no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should be able to demonstrate the following competencies:

Adaptability - Able to deal with frequent change, delays, or unexpected events; prepares and supports those affected by change

Communications – Strong verbal and written communication; exhibits good listening and comprehension; expresses ideas and thoughts appropriately and keeps others adequately informed; selects and uses appropriate communication methods towards, customers, coworkers and management

Dependability - Follows instructions and responds to management direction; takes responsibility for own

Initiative - Looks for and takes advantage of new sales/business opportunities

Job Knowledge - Uses experience and resources effectively

Organizational Support - Upholds organizational values; follows policies and procedures; supports organization's goals and values; understands business implications of decisions; prepares and support change and those affected by change

Quantity – Prioritizes and plans work activities; uses time efficiently; meets productivity standards

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience:

High School Diploma or GED with four years related experience and/or training; or GED with two years related experience in a manufacturing environment; or equivalent combination of education and experience

Computer Skills:

• Strong ability to use and communicate using email
• Strong knowledge in spreadsheet and word processing software
• Strong data entry including the use of online portals
• Basic experience in manufacturing software

Mathematical Skills:

• Basic math skills (add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written or oral form
• Ability to deal with problems involving several concrete variables

Certificates, Licenses, Registrations:

None required

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• _ While performing the duties of this job, the employee is_

o Regularly required to sit, talk and hear

o Frequently required to use hands/fingers to type

o Walk, bend and climb as needed to carry out job responsibilities

• The employee may need to lift and/or move up to 50 pounds; anything over 50 pounds will require a team lift, or use of a powered industrial truck
• Specific vision abilities required by this job included close vision to operate computer, email and necessary software needed to complete job responsibilities; depth perception is needed when on the shop floor to safety navigate around machines and industrial fork trucks and/or forklifts

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is:

o Exposed to moving mechanical parts occasionally when out on the shop floor

• The noise level in the work environment is usually moderate
• May be required to work overtime as needed

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Seymour, CT 06483: Relocate before starting work (Required)

Work Location: In person