Job description

We are seeking a motivated go-getter to manage our Connecticut client accounts. You’d be the primary contact for our clients, building long-term relationships that foster satisfaction, retention, and sales.

You’d be responsible for:

• Sales
• Proactively presenting site enhancement ideas to your clients
• Client Satisfaction
• Developing and maintaining long-term relationships with clients
• Performing site walkthroughs with clients to ensure quality and service expectations are met
• Facilitating the resolution of client concerns to ensure renewal
• Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch’s financial goals

Position Overview

The Account Manager is an experienced professional self-directing the activities to achieve service goals of their clients. The Account Manager is the primary point of contact for an assigned book of business responsible for overall site quality, achieving sales goals and achieving renewal goals.

Client Partnerships

• Respond professionally and timely to all internal and client requests
• Work to fully understand clients’ long-term goals and budgetary constraints
• Demonstrate consistent and exceptional quality control standards

Required

• Strong verbal and written communication
• Team oriented, collaborative approach
• Excellent organizational and time management skills
• Attention to detail is critical to maintaining high quality of care
• Exceptional customer service
• Positive attitude
• Takes initiative and proactive approach to improve performance
• Assumes responsibility, authority, and accountability for all activities
• Ability to develop budgets and job estimates
• Knowledge of plant material
• Motivated to grow and develop new business
• Ability to prioritize and multitask