About VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness. Veritas supports 500 data sources, 150 storage targets, 50 clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving. Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales. About VERITAS Veritas' vision is to enable organizations to thrive in this new world of digital business. Did you know that the International Data Corporation (IDC) predicts that data will double every 2 years, reaching 44 zetabytes by 2020? That's more bytes than gallons of water in the ocean and an exponentially growing problem for businesses. Veritas helps organizations harness the power of their data & turn it into actionable insights. We believe information is everything! Data is an organization's digital currency; a critical business asset that is growing in value. We are the only company that provides a data management platform to address the core challenge of accessing, managing, and analyzing all of their data, no matter where it is, in real time - allowing organizations to truly maximize the value of their data. Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers. What you will be doing: · Lead Technical Support Team on World Class CSAT objectives while still meeting financial and productivity targets · Manage and develop a high performing team · Coach and develop SMEs · Hire, develop and retain talent · Manage performance to set goals and growth objectives for the team members · Partner with other geo leaders and enabling teams across Veritas Support Solutions to build our technical support experience into a competitive advantage · Influence cross-organizational leaders that can drive success for all teams · Communicate effectively across multiple organizations to ensure that the teams are completely aligned to the objectives and can do the job effectively · Build strong inter-personal relationships with peers and other key stakeholders that can help smooth execution · Own the execution of our Customer Experience across regions for the Digital Compliance and Information Availability · Drive the success of both Enterprise and Premier Support, as well as future offerings that we can monetize and drive competitive advantage · Be the voice of the customer interfacing with our products and engineering organizations What skills, experience and education you need as a team member to succeed: · Bachelor’s degree with 10 years of experience in the Support industry preferably in Technical Support · Must be able to lead and motivate · Repeated history of helping large teams not only overcome objections to change but embrace that change · Demonstrated ability to deliver world class experiences to Enterprise customers and employees · Demonstrated experience in leadership positions with responsibility for managing employees · Demonstrated experience in developing a high performing team · Experience partnering with other leaders to build culture · Excellent presentation skills · A team player with a collaborative management and coaching style · Excellent cross-functional communicator and team player. Will need to partner with Engineering, Product Management, Sales, and Global Services · Customer facing executive with the experience, presence and empathy of managing customer relationships during escalations · Proven operational ability to lead a team around strategy and execution around new models of support that maximize customer success, and that can scale globally in a rapidly growing and dynamic organization · Positive and energetic leadership presence · Strong sense of urgency · Ability to attract and retain great talent. Cares deeply about the team and excels at identifying, mentoring and developing individuals at all levels · Demonstrated passion for creating successful customers, and a track record of rolling out efficient processes and systems that delight our customers Remote At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that's OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team. If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested? Apply and find out more about #TeamVTAS! Why Join Us? Working at Veritas At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation. If impact, innovation and a winning culture are important to you, consider a career at Veritas. We Embrace Diversity Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed. Veritas is an equal opportunity employer Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records. EEO is the Law. Applicants and employees of Veritas Technologies LLC are protected under Federal law from discrimination. Click here to find out more. Veritas will respond to requests for reasonable accommodations to assist you in applying for positions at Veritas, or to submit a resume. If you need to request an accommodation, please contact our HR VHelp Portal.