About Veracity

At Veracity Insurance Solutions we are an MGA (Managing General Agent), as an MGA we sell policies directly to consumers. We are a company that from the top down delivers a world class customer experience, while living the work-hard-play-hard model that promotes a strong work-life balance. With our company you will benefit from a great company culture, as we pride ourselves on supporting and developing each individual on our team.

We’re growing fast, and we want you to be a part of it. We are currently looking for a self-motivated, flexible, team player to join our VUE (Veracity Underwriting Experience) Team as a work-from-home CSR (Customer Service Representative.)

As a CSR your primary role will be to provide world-class customer experience to each of our customers through inbound phone calls. This is not a call center job! We are an insurance agency that handles inbound customer inquiries about our policies and helps customers troubleshoot.

What’s In It for You?

• We pay for your time and materials to obtain and maintain your Property and Casualty License
• Paid holidays
• 160 hours of PTO (sick or vacation) plus 2 floating holidays per year
• 401(k) with a company match plan
• Health/dental/vision plans
• Free mental health resources
• and more.

Essential Functions

• Obtain and maintain your Property and Casualty License
• Work independently, take initiative, and work with little supervision
• Maintain regular and timely attendance
• Ability to make decisions, problem solve, and hold to an ethical standard
• Ability to manage individual stress/composure
• Other duties as assigned

Requirements

• High School Diploma
• Designated Space and Internet Capability to Work from Home
• Able to Pass a Background Check
• Extensive Microsoft Office or G-Suite Experience
• 2 Years of customer Service Experience

How to Apply

Submit your application through our website or the job board you found this posting on. An initial one-on-one phone interview will be conducted, followed by video interviews with the rest of the hiring team, and a final decision after that.