Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose :

Responsible for working with customers to schedule all incoming truck and railroad shipments of waste. Track and provide feedback to customers regarding all new waste profile opportunities.

Work with the customers to resolve all discrepancies, secure surcharges, and track this information for billing purposes.

Resolve all other Customer Service inquiries.

Primary Duties / Responsibilities :

• Schedule all incoming shipments of waste via email or telephone while coordinating with the landfill, operations, and receiving groups.
• Maintain plant-wide receiving operations schedule.
• Work with the customers to ensure all pricing and necessary paperwork are in place before scheduled delivery.
• Maintain internal system discrepancy queue by working with the customers to resolve all waste discrepancies. Update the paperwork and internal systems as needed.
• Obtain approval from the customers for all discrepancy surcharges and fees. Track and provide this information to the billing department.
• Receive, organize, and track all new and existing waste opportunities.
• Work closely with the approvals department to provide feedback to the customers on all new and existing waste profile approvals.
• Receive and resolve all other customer service inquiries.
• Other duties as assigned.

Qualifications

Education / Experience / Background :

• High School diploma or General Educational Development (GED) required
• Associate’s degree in a related field preferred
• Prior work experience of 1 to 3 years in the hazardous waste or related industry preferred

Knowledge / Skills / Abilities :

• Customer-first attitude
• Superior written and verbal communication skills
• Attention to detail
• Strong team player
• Proven history of time management skills : the ability to organize and manage multiple deadlines
• Excellent interpersonal skills
• Adaptable to addressing diverse customer needs

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Last updated : 2024-05-17