WHAT WE DO

VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you passionate about the entertainment industry and love troubleshooting technical issues? We are currently seeking a friendly and dedicated Field Service Technician to join our team. As a Field Service Technician, you will have the opportunity to work in a fast-paced and dynamic environment, providing top-notch technical support to our clients in the entertainment industry.

Responsibilities

• Visit client locations to perform routine inspections and preventative maintenance on a variety of equipment, this includes strollers, wheelchairs, ECV's, lockers, kiosks, arcade games, kiddie rides and other equipment that may be added to the product lines in the future
• Troubleshoot and diagnose technical issues with equipment, ensuring prompt resolution and minimal downtime
• Collaborate with clients to understand their specific needs and provide expert recommendations for the optimal use of equipment
• Conduct routine maintenance tasks, including equipment cleaning, calibration, and software updates
• Train clients on the proper usage and maintenance of entertainment equipment
• Prepare accurate reports detailing service activities, equipment status, and recommendations for future enhancements
• Stay up to date with the latest industry trends and technological advancements to consistently provide top-quality service

Requirements

• High school diploma or equivalent; technical certification or degree in electronics or a related field is preferred
• Proven experience as a field service technician or similar role in the entertainment industry
• Excellent technical skills in troubleshooting and repairing a wide range of equipment
• Strong problem-solving abilities, with the capacity to think quickly and analytically
• Ability to work independently and efficiently manage time and resources
• Exceptional customer service skills, with the ability to communicate effectively and professionally with clients
• Flexibility to travel frequently and work evenings or weekends as needed for on-site client visits